Manage your notification settings

Manage email notifications for errors, orders, and safety checks by plan and project.

Email notification management by plan

Core Standard and Core Plus

With the Core Standard or Core Plus plan, you’ll receive these email notifications:

• Errors and information: We will send an email when a feature or an order fails to successfully execute in Channable.

Core Pro

With the Core Pro plan, you can choose which email notifications you’ll receive:

• Errors and information: We will send an email whenever one of the features or orders fails to successfully execute in Channable.
• Only errors: You will only receive the error itself in an email without a possible solution.
• No notifications: No email notifications will be sent.

Adjustable notification features by plan

Feature	Description	Core Standard	Core Plus	Core Pro
Import	Get notified when problems occur during importing of items.	✔️	✔️	✔️
Orders	Get notified when an order has failed to deliver from a Marketplace to your platform.	✔️	✔️	✔️
Feeds	Get notified when errors occur while exporting your items to feeds.			✔️
Marketplaces	Receive a notification when errors occur while exporting your products to marketplaces.			✔️
PPC	Receive a notification when errors occur while exporting to Google Ads, Amazon ads or bol ads.			✔️

How to edit notification settings at project level

Who can use this feature

You need the Core Pro plan in your Channable subscription to edit these settings.

You can create project-specific notifications. To edit these settings follow these steps:

1. Go to Projects > [your project].
2. Go to Settings in the navigation and go to the Notification settings tab.

Safety options

You can set up optional safety measures in case the number of items in your import changes. You can configure these options per feed.

Change these settings in Setup > [your import] > Settings > Safety.

Options for "Action on difference":

• No action: Default setting — no notifications for changes in import numbers.
• Send notification: Email notifications are sent for changes in item numbers. The new number of items will still be imported.
• Block and send notification: The import will be blocked, and an email notification will be sent for changes in item numbers. The error will persist until the safety block is removed or data is corrected.

If you select "Send notification" or "Block and send notification", you can set thresholds to trigger actions based on changes in item numbers:

• Action on negative difference: Set the percentage to trigger an action when there is a decrease in the number of items in your import.
• Action on positive difference: Set the percentage to trigger an action when there is an increase in the number of items in your import.