Set up Multi-Factor Authentication (MFA)

Set up multi-factor authentication (MFA) to secure your Channable account. To use MFA, follow these steps:

1. In your Channable account, click Account in the main navigation.

2. Click the Multi-factor authentication tab.

3. To use MFA, enter your password and click Enable.

4. Follow the steps in the pop up to set up an authenticator app,

   1. Scan the QR code.

   2. Enter the verification code.

   3. Click Complete.

5. Save the recovery codes and click Close. MFA is now enabled for your Channable account (this is indicated at Status).

   

Once you have enabled MFA, test your Channable login to make sure it works as expected:

1. Log out of Channable: Account > Log out.

2. Type in your log in credentials.

Tip: Check Keep me signed in if you want to stay logged in to Channable. You will only need to log in every 30 days.

If you get a new phone, disable the MFA with the old one and enable it again with your new phone.

Troubleshooting

The authenticator codes are not accepted

Solution

1. Delete any code generators for Channable from Google Authenticator.

2. Verify that the time on the phone used to generate codes is correct and have Google Authenticator correct its internal clock using these instructions: https://support.google.com/accounts/answer/2653433

3. Retry adding MFA to your account via the app, taking care to click the blue button in the bottom-left of the popup and not click the "close" button in the bottom-right of the popup.