Paying for Channable as a Shopify user

UI update: Connections, the Channable API, Manage Access, and Notification Settings have moved. Some visuals and instructions may not be up-to-date.

Before you start

Good to know

• Shopify Subscription currency: Subscriptions are offered based on Channable's USD pricing model because Shopify does not allow us to charge customers in EUR.

• Multiple projects: You can add multiple projects (both Shopify and non-Shopify) to your Channable company. However, the full Channable plan charge will go to the Shopify store you selected in the payment method. If you prefer different billing arrangements, you will need to create separate Channable companies for each Shopify store.

• Billing cycle differences: Can differ from Channable's invoicing cycle, leading to some months appearing to have double charges, whereas other months will have no charge. These irregularities are normal, and can always be compared with the invoices you can find in your Channable account.

• Invoice availability: Shopify invoices are available within the tool but are not sent out with the regular invoicing round as other invoices.

How the process works

1

Install the Channable app

Follow the instructions provided in our Shopify help center article.

2

Create a Shopify payment method for your Channable company

This step is crucial and detailed below.

3

Select a plan for your Channable company

Choose the plan that best fits your needs.

4

Monthly invoicing

Channable will invoice your Shopify store monthly based on your current Channable plan.

Important: If your subscription exceeds 999USD, Channable will contact you for approval to charge more per month. If this request is not approved within 7 days, your account will be restricted and your subscription will end if the account cannot be charged (via Shopify).

Create a Shopify payment method in Channable

1

Go to Company settings

Go to the left side menu in Channable and select "Company settings".

2

Add payment method

Under the Billing tab, click on Add payment method. Choose your Shopify connection. This determines which Shopify store will be charged. Now click on Make active.

3

Accept recurring charge

You’ll be redirected to your Shopify store, where you need to accept a recurring charge of 0 dollars. This allows Channable to make a monthly “Usage Charge” to your Shopify account.

4

Set up your Channable subscription

After approving the charge, you’ll be redirected to the Channable Plans page. Select the Channable subscription that will be charged to your Shopify store.

Note: Due to Shopify billing settings, subscriptions are offered based on Channable's USD pricing model.