> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/changelog/2025/november.md). # November {% updates format="full" %} {% update date="2025-11-17" tags="improvement" %} ## Refresh now Renew to reconnect your Connections ### What changed? We changed the **Refresh** button to **Renew** when updating your connections in Channable. This change [complements recent updates to our setup process for marketplaces](broken://pages/2a787761c2a3c1f0250a37d50979c3c67d25de9f). If you have [connection problems](/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.md), go to **Company settings > Connections**, select the connection with issues, and click **Renew**. The button works exactly the same. Only the name has changed. {% endupdate %} {% update date="2025-11-17" tags="improvement" %} ## Connect seller account later for marketplace channels November 17, 2025 #### What's changed? You can now set up your marketplace (API) channel (e.g. Amazon, bol, Kaufland) completely before linking your seller account. Previously, you had to connect your seller account first to start preparing your channel to send data. * **Connect later:** When you create a new marketplace channel, you can skip connecting your seller account and go straight to setting up your channel. * **Set up first:** You can now adjust channel settings, categorize, create rules, and map attributes without linking an account. * **Connections rename:** We changed **Connection status** to **Linked seller account**. This is functionally exactly the same — selecting a seller account connects your channel to your marketplace seller account to open two-way communication that allows us to send and receive listing information for you. #### Who's affected? * **Users who create new marketplace channels:** You can now explore channel setups and see what’s needed before applying for or connecting your seller account. #### Frequently asked questions
Why did you make this change? New users often found it confusing to link their account right away from setting up their channel. This change lets you explore before connecting your account, just like when you create a feed.
Do I still need a seller account to send listings? Yes. You need a seller account to send and update your products on the marketplace. After linking it, you'll need to turn on your channel and run it to send your listings.
How do I know if my channel is ready to run? It's up to you. Most people don't get all their products accepted on the first try — that's normal! Match your product details, fix any errors shown in the **Quality** step, then link your seller account. Then, activate your channel and run it. You'll get actionable feedback you can use to make improvements and re-run your channel.
{% endupdate %} {% update date="2025-11-07" tags="important,info" %} ## Legacy Channable API tokens expire December 9 November 7, 2025 ### What’s changed? Legacy Channable API tokens are expiring on **December 9, 2025**. Any requests using an expired token will be blocked and return 401 errors. If you were using our Channable API for data sync, to continue importing orders, sending stock updates, and accessing returns via our API, you must generate a new token and update your systems. #### Who is affected * **Affected:** Users with one or more systems or integrations that use a Channable API token generated on the legacy version * **Not affected:** Users who do not use the Channable API or who have already replaced their tokens recently (within the last 6 months) #### What you need to do (affected users only) {% hint style="info" %} Only users with [**Owner**](/account-billing/manage-your-account-and-settings/manage-user-roles-in-a-channable-account.md) access can generate and revoke tokens. {% endhint %} {% stepper %} {% step %} ### Go to Channable API settings In your Channable account, go to **Company settings > Channable API**. {% endstep %} {% step %} ### Generate a new token Click **Generate token**. {% endstep %} {% step %} ### Update your systems Immediately update any systems using your expired token with the new one. {% endstep %} {% step %} ### Return to Channable API Return to the **Channable API**. {% endstep %} {% step %} ### Revoke the expired token In **Current tokens**, click **Revoke** on the expired token. {% endstep %} {% step %} ### Verify everything is working Run a quick health check to confirm orders and stock updates are processing normally. {% endstep %} {% endstepper %} ### Frequently asked questions
Why do I need to generate a new token? Channable API tokens are used by external systems to securely authorize and perform actions with your Channable account. This includes fetching data (like orders or returns) and pushing data (like stock updates). If the token expires, any system relying on it to connect to Channable will receive a 401 error, causing data synchronization to fail until it’s updated.
What happens if I don’t update my token? If you don’t update systems that use your API token before December 9, you can expect: * **Delayed fulfillment** when orders are not retrieved by your system * **Increased cancellations** from selling out‑of‑stock items due to missed stock updates * **Seller rating penalties** when shipment updates are not reported * All API requests using the expired token failing with 401 until a new token is inserted and configured
Can I change my token without down time? Yes. You can generate a second token without invalidating your existing token. This allows you to update the token in all places where you use it, and then, when you are done, invalidate the old token. You can have up to two tokens active at any point in time.
{% endupdate %} {% update date="2025-11-05" tags="new,improvement" %} ## New Insights Segmentation snapshot {% hint style="info" %} Who can use this feature: You need the **Core Pro** plan in your [Channable subscription](/account-billing/manage-your-subscription/channables-pricing-plans.md) to use this feature. {% endhint %} ### What's changed? The new **Segmentation snapshot** in **Insights** gives you a historical overview of your product performance segments (Stars, Potentials, Underperformers and Invisibles). This is available for **Google Ads, Bol ads, and Amazon Ads Insights** **dashboards**. This allows you to analyze changes over a selected date range, showing fluctuations in metrics like: * Number of items * Ad costs * Conversion value The dashboard will **automatically highlight significant changes** in the size of segments (e.g., a major shift in Underperformers or Stars), alerting you to investigate possible effects from dashboard setting changes or campaign performance. Learn more about [Insights for ads segmentation](/manage-improve-product-data/insights/insights-for-ads.md).
{% endupdate %} {% update date="2025-11-03" tags="new,improvement" %} ## Order returns now supported for TikTok November 3, 2025 ### **What’s changed?** * You can now process order returns from TikTok within Channable * Returns are enabled by default for new order connections * Existing order connections need to enable returns manually in [**Advanced settings**](https://channable-test.gitbook.io/channable-test-docs/list-advertise/orders/advanced-order-connection-settings). Learn more about handling [order returns in Channable.](https://channable-test.gitbook.io/channable-test-docs/list-advertise/orders/order-returns) {% endupdate %} {% endupdates %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://helpcenter.channable.com/changelog/2025/november.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.