> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/changelog/2026/august/a-refreshed-channable-interface.md). # A refreshed Channable interface Today, **existing users** can switch to the Modern Channable interface. It has a clearer layout and simpler navigation. {% embed url="" %} ### What's new? Managing multiple projects, channels, and companies often means juggling many details. The new Channable interface has a clearer layout and simpler navigation, making your essential work easier to find. {% hint style="success" %} #### What you get with the new Channable interface * A clearer overview of your projects and connected channels. * Simpler navigation between companies, settings, and support. * Faster access to the tools you use most. {% endhint %} ### A clearer view of your projects
Your projects are central to your daily work. The new interface gives every project more space. * Each project card now shows the count of connected channels. Select **View channels** to open its connected channels directly. * A blue tick confirms when a project is working as expected. This replaces the old 'Works' message. * A red warning shows the number of errors when action is needed. This replaces the old 'Errors' message. * The project search bar is also more visible. Find projects faster when you manage a larger portfolio. ### Focus on the navigation that matters
The sidebar now focuses on the areas you use most. It shows: * **Company name and ID** * **Projects**, **CSS Merchants**, and **Company settings** * **Charlie,** Channable's helpful chatbot**.** This simpler structure keeps essential areas within easy reach. It also gives Charlie a more visible home. ### Switch companies without breaking your flow
Use the company dropdown at the top of the screen. * Choose a company from the list or search for it. * The dropdown also lets you open **Company settings**. * You can create a company with **+ Create new company**. * Select **My companies** to see your full company list. ### Your account and help options, in one place
Select your name in the top-right corner to access account options: * **My companies**, **Account settings**, and **Log out** * **Help Center**, **Academy**, and the **Digital Hub** * **What's New** and **Contact us** {% hint style="info" %} **Plans and pricing** now sits within **Company settings**. It opens in the **Plans and Pricing** section. {% endhint %} Charlie remains available from the sidebar. Ask Charlie questions or get routed to support when needed. ### Rollout timeline Existing users can opt to switch to the new interface from August 4, 2026. You can return to the Legacy interface during the transition by selecting **your name** → **Switch interface** → **Legacy**.
New users will start with the new interface from September 2026. We will remove the Legacy interface by the end of 2026. We will update this page if the rollout timeline changes. ### Where to find features now | Feature | Before | Now | | ------------------------------------- | --------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | **Academy** | At the bottom left of the sidebar, hover over **Help & Learn**, then click **Academy**. | Select your name in the top-right corner. Under **Help & Learn**, select **Academy**. | | **Account settings** | At the bottom left of the sidebar, click **Account** > **Account settings**. | Select your name in the top-right corner. Under **Account**, choose **Account settings**. | | **Agency Dashboard** | — | Agency users can click the Channable logo to open the **Agency Dashboard**. | | **Channel counts and project errors** | Project cards showed less channel detail. Project health used **Errors** and **Works** labels. | Project cards show connected channels. A blue tick confirms a healthy project. A red warning shows the error count. | | **Charlie** (Channable's chatbot) | Select **Ask Charlie** from the sidebar. | Select **Ask** **Charlie** from the sidebar. | | **Company settings** | While in a company, click **Company settings** settings from the sidebar | Open **Company settings** from the sidebar or company dropdown. | | **Contact Channable** | At the bottom left of the sidebar, hover over **Help & Learn**, then click **Contact us**. | Select your name in the top-right corner. Under **Help & Learn**, select **Contact us**. | | **Digital Hub** | At the bottom left of the sidebar, hover over **Help & Learn**, then click **Digital Hub**. | Select your name in the top-right corner. Under **Help & Learn**, select **Digital Hub**. | | **Help Center** | At the bottom left of the sidebar, click **Help & Learn**. | Select your name in the top-right corner. Under **Help & Learn**, select **Help Center**. | | **Plans and pricing** | Select a company, then choose **Plans and pricing** from the sidebar. | Select a company, then open **Company settings**. You land in **Plans and Pricing**. | | **Project search** | While in a company, use the search bar in the top right corner to search for keywords in both companies and projects. | Use the more prominent **Search projects** bar to find projects. | | **Switch companies** | While in a company, select **← Companies**, then choose another company from the list. | Use the company dropdown at the top of the screen. Select or search for a company, or click **My companies** to view the full list. | ### Frequently asked questions
Where can I find plans and pricing? Go to **Company settings**. The page opens in the **Plans and Pricing** section.
Who can use the Modern interface? Existing users can switch to the Modern interface from August 4, 2026. New users will start with it from September 2026.
Can I switch back to the Legacy interface? Yes. During the transition, select **your name** → **Switch interface** → **Legacy**.
When will the Legacy interface be unavailable? We plan to sunset the Legacy interface by the end of 2026. We will share further details closer to that date.
Where can I switch between companies? Use the company dropdown at the top of the screen. You can search for a company or select one from the list.
Where can I find the Agency Dashboard? If you are an agency users, In the new interface, click the Channable logo to open the **Agency Dashboard**.
Where can I get help? Select your name in the top-right corner. Then choose **Help Center**, **Academy**, **Digital Hub**, or **Contact us**. You can also ask **Charlie** a question from the sidebar.
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