A refreshed Channable interface
August 4, 2026
Today, existing users can switch to the Modern Channable interface. It has a clearer layout and simpler navigation.
What's new?
Managing multiple projects, channels, and companies often means juggling many details. The new Channable interface has a clearer layout and simpler navigation, making your essential work easier to find.
What you get with the new Channable interface
A clearer overview of your projects and connected channels.
Simpler navigation between companies, settings, and support.
Faster access to the tools you use most.
A clearer view of your projects
Your projects are central to your daily work. The new interface gives every project more space.
Each project card now shows the count of connected channels. Select View channels to open its connected channels directly.
A blue tick confirms when a project is working as expected. This replaces the old 'Works' message.
A red warning shows the number of errors when action is needed. This replaces the old 'Errors' message.
The project search bar is also more visible. Find projects faster when you manage a larger portfolio.
Focus on the navigation that matters
The sidebar now focuses on the areas you use most. It shows:
Company name and ID
Projects, CSS Merchants, and Company settings
Charlie, Channable's helpful chatbot.
This simpler structure keeps essential areas within easy reach. It also gives Charlie a more visible home.
Switch companies without breaking your flow
Use the company dropdown at the top of the screen.
Choose a company from the list or search for it.
The dropdown also lets you open Company settings.
You can create a company with + Create new company.
Select My companies to see your full company list.
Your account and help options, in one place
Select your name in the top-right corner to access account options:
My companies, Account settings, and Log out
Help Center, Academy, and the Digital Hub
What's New and Contact us
Plans and pricing now sits within Company settings. It opens in the Plans and Pricing section.
Charlie remains available from the sidebar. Ask Charlie questions or get routed to support when needed.
Rollout timeline
Existing users can opt to switch to the new interface from August 4, 2026. You can return to the Legacy interface during the transition by selecting your name → Switch interface → Legacy.
New users will start with the new interface from September 2026. We will remove the Legacy interface by the end of 2026.
We will update this page if the rollout timeline changes.
Where to find features now
Academy
At the bottom left of the sidebar, hover over Help & Learn, then click Academy.
Select your name in the top-right corner. Under Help & Learn, select Academy.
Account settings
At the bottom left of the sidebar, click Account > Account settings.
Select your name in the top-right corner. Under Account, choose Account settings.
Agency Dashboard
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Agency users can click the Channable logo to open the Agency Dashboard.
Channel counts and project errors
Project cards showed less channel detail. Project health used Errors and Works labels.
Project cards show connected channels. A blue tick confirms a healthy project. A red warning shows the error count.
Charlie (Channable's chatbot)
Select Ask Charlie from the sidebar.
Select Ask Charlie from the sidebar.
Company settings
While in a company, click Company settings settings from the sidebar
Open Company settings from the sidebar or company dropdown.
Contact Channable
At the bottom left of the sidebar, hover over Help & Learn, then click Contact us.
Select your name in the top-right corner. Under Help & Learn, select Contact us.
Digital Hub
At the bottom left of the sidebar, hover over Help & Learn, then click Digital Hub.
Select your name in the top-right corner. Under Help & Learn, select Digital Hub.
Help Center
At the bottom left of the sidebar, click Help & Learn.
Select your name in the top-right corner. Under Help & Learn, select Help Center.
Plans and pricing
Select a company, then choose Plans and pricing from the sidebar.
Select a company, then open Company settings. You land in Plans and Pricing.
Project search
While in a company, use the search bar in the top right corner to search for keywords in both companies and projects.
Use the more prominent Search projects bar to find projects.
Switch companies
While in a company, select ← Companies, then choose another company from the list.
Use the company dropdown at the top of the screen. Select or search for a company, or click My companies to view the full list.
Frequently asked questions
Where can I find plans and pricing?
Go to Company settings. The page opens in the Plans and Pricing section.
Who can use the Modern interface?
Existing users can switch to the Modern interface from August 4, 2026. New users will start with it from September 2026.
Can I switch back to the Legacy interface?
Yes. During the transition, select your name → Switch interface → Legacy.
When will the Legacy interface be unavailable?
We plan to sunset the Legacy interface by the end of 2026. We will share further details closer to that date.
Where can I switch between companies?
Use the company dropdown at the top of the screen. You can search for a company or select one from the list.
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