Fix Google account access for Channable CSS

Fix Google account access issues for your Channable CSS merchants.

Channable uses your Google connection to access product and performance data, show insights and run CSS optimizations.

If you're missing data, you need to connect to a Google account with admin access to the merchant. You may also need to grant the connected account admin access to the Merchant Center and Google Ads account.

If your CSS Dashboard remains empty after a few hours, the cause may be your data-source configuration. Follow CSS troubleshooting before changing account access.

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Before you start

You’ll need

• A Google account with admin access to:

  • the Merchant Center account you want to use
  • the Google Ads account you want to use

Good to know

• Unlike regular channel connections, Channable CSS connections don't need to be renewed.

1

Connect a Google account

1. In Channable, go to [your company] > CSS Merchants.
2. In the CSS Connections tab, click Sign in with Google.
3. Sign in with the Google account that has admin access to your merchant.

This connection creates access to Google for Channable CSS.

2

Check the available accounts

Click the icon beside a connection to see Merchant Center and Google Ads account that the user can access.

If your Merchant Center is missing from this list, either:

• Create another connection with an account that can access it
• Ask an administrator to grant that Google account access

3

Grant admin access (if needed)

1. In your Google Merchant Center account, go to Access and services.
2. In the People and access tab, at People, select Manage for the person whose access you wish to edit.
3. Select the new access type you want to assign to this person.
4. Click Save.

For more information, refer to Google Merchant Center Help.

4

Refresh connection data

After admin access is granted:

1. In Channable, go to CSS Merchants > Merchant connections.
2. Click Refresh connection data.

This refreshes the Google account information linked to your merchants.

Product and performance data appears in the CSS dashboard after Channable fetches it. This may take a few hours.