> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/css/fix-google-account-access-for-channable-css.md).

# Fix Google account access for Channable CSS

Channable uses your Google connection to access product and performance data, show insights and run CSS optimizations.

If you're missing data, you need to connect to a Google account with **admin access to the merchant**. You may also need to grant the connected account admin access to the Merchant Center and Google Ads account.

***

### <i class="fa-memo-circle-check">:memo-circle-check:</i> Before you start

**You’ll need**

* A Google account with admin access to:
  * the Merchant Center account you want to use
  * the Google Ads account you want to use

**Good to know**

* Unlike regular channel connections, Channable CSS connections don't need to be [renewed](/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.md).

{% stepper %}
{% step %}

### Connect a Google account

<figure><img src="/files/XKLWfJGAuJeNd4218zfY" alt=""><figcaption></figcaption></figure>

1. In Channable, go to **\[your company] > CSS Merchants**.
2. In the **CSS Connections** tab, click **Sign in with Google**.
3. Sign in with the Google account that has admin access to your merchant.

This connection creates access to Google for Channable CSS.
{% endstep %}

{% step %}

### Check the available accounts

Click the <i class="fa-circle-info">:circle-info:</i> icon beside a connection to see Merchant Center and Google Ads account that the user can access.

{% hint style="info" %}
If your Merchant Center is missing from this list, either:

* Create another connection with an account that can access it
* Ask an administrator to grant that Google account access
  {% endhint %}
  {% endstep %}

{% step %}

### Grant admin access (if needed)

1. In your Google Merchant Center account, go to **Access and services**.
2. In the **People and access** tab, at **People**, select **Manage for the person whose access you wish to edit**.
3. Select the new access type you want to assign to this person.
4. Click **Save**.

For more information, refer to [Google Merchant Center Help](https://support.google.com/merchants/answer/12160472?hl=en).
{% endstep %}

{% step %}

### Refresh connection data

After admin access is granted:

1. In Channable, go to **CSS Merchants > Merchant connections**.
2. Click **Refresh connection data**.

This refreshes the Google account information linked to your merchants.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Product and performance data appears in the CSS dashboard after Channable fetches it. This may take a few hours.
{% endhint %}

<br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpcenter.channable.com/css/fix-google-account-access-for-channable-css.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.