How to migrate from Producthero to Channable

Steps for Producthero customers to prepare for migration to Channable after receiving the migration email.

I received an email asking me to prepare my account for migration. What do I need to do?

I have not received an email yet, but I want to migrate to Channable now.

I need help migrating from Producthero to Channable.

Prepare your account for migration

You'll receive communication about the migration on the email of your admin billing email address at Producthero or the email that you use(d) to accept Channable’s Terms & Conditions and Privacy Policy. You’ll receive three emails, so you know what to expect:

• ​Email 1: Your expected migration period
• ​Email 2: Confirmation that your account has migrated
• ​Email 3: Confirmation of the switch from Producthero CSS to Channable CSS

After the final email, you can log in to Channable with the same email address. Switching your account does not affect paid Shopping ads or campaigns.

If you use free listings, Google may ask you to accept additional terms.

After receiving confirmation of the switch to Channable CSS, sign in to Merchant Center to accept these terms.

Google may prompt accounts with a hierarchy change (e.g. a MCA sub-account becomes a standalone account) to accept its terms and conditions. This is required for free listings.

Check your product data sources

Before you migrate, we recommend checking your product data sources in Google Merchant Center (Settings > Data sources).

If you use both of the following sources:

• A Google UI data source with multiple feed labels
• A Found by Google data source

Your CSS Dashboard may stay empty, even when your products are active in Google. This is becuase Google can't return all product values needed for this combination.

To fix this, after migrating, add your product data to your Google Merchant Center account using an external file type, like CSV, XML, or Google Sheets. This gives Channable the values needed to populate your dashboard.

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Migrate to Channable sooner

We're migrating Producthero customers gradually to ensure a seamless migration, based on individual account setups.

However, if you would like to migrate sooner, we'd like to review your situation and, where possible, accommodate an earlier migration.

If you'd prefer to migrate to Channable sooner, send us a message at [e-mail].

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Producthero to Channable migration FAQs