> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/css/readme/migrate-from-producthero-to-channable/producthero-to-channable-migration-faqs.md). # Producthero to Channable migration FAQs ### General migration questions
What is happening? [Producthero and Channable](https://www.channable.com/press/channable-acquires-producthero) are joining forces to provide you with a more powerful, all-in-one multichannel e-commerce platform. By merging our platforms, we can offer you more powerful tools and deeper integration features in one place. Producthero customers will be migrated to Channable in batches, depending on feature usage. We will [contact you when we are ready to begin the migration process](/css/readme/migrate-from-producthero-to-channable/how-to-migrate-from-producthero-to-channable.md#prepare-your-account-for-migration). As a result, all existing Producthero customers will be migrated to Channable from April 2026 onward. All existing Producthero customers will need to accept Channable's Terms & Conditions and Privacy Policy in order to be migrated.
Why do I need to accept Channable’s Terms and Conditions? The Terms & Conditions and Privacy Policy that you accepted when you signed up to Producthero are different from Channable’s. In order to continue to use the same services now that Producthero has been acquired by Channable, you will need to accept Channable’s Terms & Conditions and Privacy Policy.
What is Channable, and how can I use it? [Channable](https://www.channable.com/) is a leading multichannel platform for eCommerce, empowering over 12,000 brands and 1,300 agencies worldwide. As part of this transition, you will gain access to Channable’s advanced modules—including Feed Management, Marketplaces, and AI-powered PPC tools—available upon subscription. You're in [Channable's Help Center](/get-started/readme.md) right now. Have a browse around to see what's possible, or take a look at the [Channable Academy](https://academy.channable.com/) to discover more.
Is this migration mandatory? Yes, we decided to integrate everything into one eCommerce platform. All existing Producthero customers will be migrated to Channable.
### Technical and practical migration questions
What do I need to do to migrate to Channable? **We’ll** [**send you an email with instructions**](/css/readme/migrate-from-producthero-to-channable/how-to-migrate-from-producthero-to-channable.md) **once we’re ready to start migrating you. In that email, you’ll be invited to accept Channable’s Terms & Conditions and Privacy Policy.** * To continue advertising through the Google CSS Program and use the ad optimization tools, **you must click the link in the email and accept Channable’s Terms & Conditions and Privacy Policy** that we will send to your billing admin email address. * Once you have accepted Channable’s Terms & Conditions, no further action will be required from your side. * The switch to Channable CSS will be initiated by us, and all existing optimizations in Producthero will be transferred to the Channable platform, where the Producthero tools you’re familiar with will continue to be available.
Will the migration affect my current campaigns? The migration shouldn’t have any effect on your campaigns. Producthero and Channable are working to make the migration process as smooth as possible. If you are currently using the Producthero supplemental source in your Merchant Center, we recommend that you switch to Channable’s supplemental source from the moment we migrate you. However, we will ensure that data in the Producthero source will remain available for you to use in Channable. If you have any concerns about your campaigns, you can reach out to Producthero’s support team at .
How will my Merchant Center account be switched to Channable CSS? We’ll switch your Merchant Center over to **Channable CSS** for you. During this process, your advantage bidding power at Producthero CSS will continue. There will be no disruption. You don’t need to change anything in Google Merchant Center. The switch is handled end-to-end by us. Here’s how the process works: 1. First, we complete your account migration (platform, billing, and access). 2. Once that is successfully done, we will request the CSS switch with Google and accept it on your behalf. 3. **14 days after we submit the request**, the CSS account transfer to Channable CSS will be completed. We do this in two steps to keep the migration smooth and reduce the risk of disruptions.
Will my existing Producthero optimizations be transferred automatically? Yes, we will migrate your Producthero optimization settings to Channable as part of the migration process. Once your account has been migrated, you will be able to access it in Channable. We have worked to make the user interface in Channable as similar as possible to the experience that you are used to in Producthero, making it as easy as possible for you to continue optimizing your campaigns and products.
How do I access my (new) Channable account? If you are already using Channable, you can access your account by logging in to [https://app.channable.com](https://app.channable.com/). If you are new to Channable, use the same link and log in with the same email address that you used at Producthero.
How can I invite new users to Channable? Follow [these steps](/account-billing/manage-your-account-and-settings/manage-user-roles-in-a-channable-account.md#invite-a-user) to invite new users to Channable.
I’m already a Channable customer, do I need to accept the Channable Terms & Conditions and Privacy Policy again? No, you'll only recieve an email asking you to accept Channable's Terms & Conditions and Privacy Policy if you're not an existing Channable customer.
### Billing and payment questions
Will the cost change? Channable CSS Standard is priced at €29 (or $35) per month per active shop or standalone Merchant Center account. Channable CSS Pro (not yet in general availability) will be priced at €99 (or $109) per month per active shop or standalone Merchant Center account, regardless of how many countries you advertise in. Migrated Producthero customers will receive early access to CSS Pro. After accepting Channable's terms & conditions, the number of active shops will be added to your plan automatically based on your merchants in CSS and Channable. [Learn more about CSS pricing](https://helpcenter.channable.com/account-billing/manage-your-subscription/channables-pricing-plans/css-pricing).
Why isn't Channable CSS Pro mentioned on the website yet? We are migrating Producthero accounts in batches, based on feature usage in Producthero. As a previous customer of Producthero, you will be the first to get access to **Channable CSS Pro**. We will only add **Channable CSS Pro** to the website once it is available to all customers. Your migration emails include more information about the rollout timeline for your account.
What happens to my payments now? Once your account has been migrated, you will be invoiced by Channable. Channable invoices on the 20th of each month, in advance for the following month. For example, Channable will bill you in July for August’s service. {% hint style="warning" %} If there is a gap between the end of your previous billing cycle and the date we migrate you to Channable, you may receive a final invoice from Producthero to cover this transition period. If we migrate you partway through a month, this may be a prorated invoice. That means you only pay for the part of the month that is still covered by Producthero. In some cases, you may then receive one more final invoice from Producthero for the following month, until Channable billing fully takes over. {% endhint %} {% hint style="success" %} Don’t worry, we’ll transfer your payment methods for you, and we’ll ensure that you’ll be billed correctly—no double payments. {% endhint %} [Learn more about our billing and payment](https://helpcenter.channable.com/account-billing/manage-your-subscription/billing-and-payment).
### Get help with your migration
What if I want to switch earlier than the date? We’re planning migrations carefully to ensure a seamless migration, based on your account setup. That said, if you’d prefer to switch sooner, please reach out to us at . We’ll review your situation and, where possible, accommodate an earlier migration.
How can I get help with my migration? Between now and the moment we migrate your account to Channable, you can get migration help from Producthero’s support team by sending an email to . Once the migration is complete, we’ll transfer support over to Channable. From then on, you’ll be able to get help from Channable’s support team by sending an email to , or calling +31 (0)30 260 08 21.
*** {% content-ref url="/pages/TRX3aVbs7qRSN5nU1HDP" %} [How to migrate from Producthero to Channable](/css/readme/migrate-from-producthero-to-channable/how-to-migrate-from-producthero-to-channable.md) {% endcontent-ref %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://helpcenter.channable.com/css/readme/migrate-from-producthero-to-channable/producthero-to-channable-migration-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.