Renew Channable CSS connection

Restore access or reconnect your Google account to renew a broken Channable CSS connection.

If your Channable CSS connection is no longer active and no product or performance data is displayed in the CSS environment, it may be because the connected Google account no longer has access to your Merchant Center or Google Ads account.

To fix this, you can either:

• Restore admin access for the currently connected Google account, or

• Create a new connection using a Google account with the correct permissions

Before you start

You’ll need

• A Google account with admin access to both:

  • the Merchant Center account you want to use

  • the Google Ads account you want to use

This access is required to retrieve product and performance data, display insights in the CSS dashboard, and use CSS optimization features.

Restore admin access

1. In your Google Merchant Center account, go to Access and services.

2. In the People and access tab, at People, select Manage for the person whose access you wish to edit.

3. Select the new access type you want to assign to this person.

4. Click Save.

For more information, refer to Google Merchant Center Help.

Renew a broken CSS connection

1. In Channable, go to CSS Merchants > Merchant Management.

2. Click + Add merchant and select Link another account.

Important: Make sure the Google account you connect has admin access to both:

• Your Google Merchant Center account

• Your Google Ads account

1. Click Sign in with Google. Make sure you select an account that has access to both your Merchant Center and Google Ads account.

After renewing, product and performance data will appear in the merchant’s CSS Dashboard once the platform has fetched the data from Google. This may take a few hours depending on your setup.