> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/get-started/contact-support/ask-charlie.md).

# Ask Charlie

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Need a quick answer? Ask Charlie.

Charlie is our in-tool **AI support assistant**. It helps you get unstuck fast by using our documentation to answer questions and guide you to the right next step.

If your issue needs more than that, Charlie can create an email thread with our Support Team with the context from your chat (so you don't need to repeat yourself!)&#x20;
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**Tip:** Asking Charlie is the fastest way to get help right away. If your question needs human review, you can always escalate to email support.
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### What Charlie helps with

Charlie can:

* Answer questions based on our documentation
* Guide you through setup steps for different features
* Suggest conditions and actions for rules based on what you want to achieve
* Explain what features do and when to use them
* Point you to relevant guidance if you want to learn more
* Escalate complex issues to our human team

### Why use Charlie?

* Get answers immediately
* Work through setup questions without waiting for email support
* Find the right article or next step faster

### What Charlie knows today

Charlie is trained on our current, up-to-date documentation.

Right now, Charlie does **not** cover:

* PPC
* Insights
* Creatives

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If you ask about one of these areas, Charlie may not be able to give a complete answer yet, and will suggest escalating to Support.
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### How Charlie works

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### Ask your question

In the sidebar, click **Ask Charlie** to start a conversation. Ask a clear question about the task, feature, or issue you are working on.
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### Get an instant answer

Charlie uses our documentation to answer your question and suggest the next step.
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### Escalate if needed

If the issue is too complex or needs human review, Charlie can escalate it to our Support Team by email.
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### How escalation works

* Escalation sends your request to email support with the context of your conversation with Charlie
* A support specialist follows up after reviewing your question

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**Important:** We do not offer live support chat. If your question is escalated, you will receive help through email support.
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### Get better answers from Charlie

* Ask one specific question at a time
* Use the same feature names you see in Channable
* Be specific about the area you're working in (like **Imports**, **Shopify**, **Google Shopping**)
* Describe what you want to achieve, especially for rules questions


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpcenter.channable.com/get-started/contact-support/ask-charlie.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.