Browser error messages

If you are experiencing any problems with the functionality of the tool in your browser, please follow these steps. To allow us to quickly identify the problem you’re experiencing, it is helpful for us to know your exact problem.

1

Open the developer console

Open the developer console in your browser while you’re on the page that is having issues.

• In Mozilla Firefox, Google Chrome, or Microsoft Edge, press the F12 key on your keyboard.

• For Safari (Mac OS), read how you can access the developer tools here.

2

Go to the Console tab

In the developer console, go to the “Console” tab. Here you can see the messages sent by Channable, and it contains the messages we need to capture. You will see something like this:

3

Save the console messages

Save the messages shown in the Console tab to a file:

• In Firefox: right-click on the messages, and select “export visible messages to” → “file.”

• In Google Chrome and Microsoft Edge: right-click and select “save as” to save the messages to a file.

• In legacy versions of Microsoft Edge: it may not be possible to save log messages directly; instead select them all and copy them to a file using your clipboard.

4

Contact technical support

When you have saved the messages log, contact our technical support by sending an email to [email protected]. Please explain the issue you are experiencing and attach the saved log file to the email.