> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/get-started/contact-support/browser-error-messages.md).

# Browser error messages

Capture browser console messages and send them to Channable technical support.

If you experience problems using Channable in your browser, follow these steps. Include an exact description of the problem to help us identify it.

{% stepper %}
{% step %}

### Open the developer console

Open the developer console in your browser while you're on page you're having issues on.

* In Mozilla Firefox, Google Chrome, or Microsoft Edge, you can open your developer console by pressing the F12 key on your keyboard.
* For Safari (Mac OS), see [Apple's developer tools instructions](https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac).
  {% endstep %}

{% step %}

### Go to the Console tab

In the developer console, select the **Console** tab. This tab displays messages sent by Channable that we need to capture:

<figure><img src="https://content.gitbook.com/content/UAGSVlvcNsqEqVUgr0tD/blobs/HPYteuO1LHFjpkH7sRjX/19247126103698" alt="Browser developer console with the Console tab selected."><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Save the console messages

Save the messages shown in the Console tab to a file:

* In Firefox, right-click the messages and select **Export visible messages to** > **File**.
* In Google Chrome and Microsoft Edge, right-click the messages and select **Save as** to save the message to a file.
* In legacy versions of Microsoft Edge, you might not be able to save log messages directly. Select all messages, then copy them to a file with your clipboard.
  {% endstep %}

{% step %}

### Contact technical support

After you save the message log, email <support@channable.com>. Explain the issue, and attach the saved log file.
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpcenter.channable.com/get-started/contact-support/browser-error-messages.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.