Browser error messages

Capture browser console messages and send them to Channable technical support.

If you experience problems using Channable in your browser, follow these steps. Include an exact description of the problem to help us identify it.

1

Open the developer console

Open the developer console in your browser while you're on page you're having issues on.

• In Mozilla Firefox, Google Chrome, or Microsoft Edge, you can open your developer console by pressing the F12 key on your keyboard.
• For Safari (Mac OS), see Apple's developer tools instructions.

2

Go to the Console tab

In the developer console, select the Console tab. This tab displays messages sent by Channable that we need to capture:

3

Save the console messages

Save the messages shown in the Console tab to a file:

• In Firefox, right-click the messages and select Export visible messages to > File.
• In Google Chrome and Microsoft Edge, right-click the messages and select Save as to save the message to a file.
• In legacy versions of Microsoft Edge, you might not be able to save log messages directly. Select all messages, then copy them to a file with your clipboard.

4

Contact technical support

After you save the message log, email [e-mail]. Explain the issue, and attach the saved log file.