> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/get-started/get-started-space-es/empezando/academia-channable-completa-cursos-e-gana-insignias./certificados-de-academia-channable.md).

# Certificados de Academia Channable

Si has perdido tus certificados de Channacademy, o si nunca los recibiste, puedes solicitarlos de nuevo introduciendo tu dirección de correo electrónico en la [Herramienta de recuperación de credenciales](https://v2.accounts.accredible.com/retrieve-credentials?app=recipient-portal\&origin=https:%2F%2Fwww.credential.net).

### Cómo recuperar tus credenciales

{% stepper %}
{% step %}

### Abre la Herramienta de recuperación de credenciales

Accede a la [Herramienta de recuperación de credenciales en línea.](https://v2.accounts.accredible.com/retrieve-credentials?app=recipient-portal\&origin=https:%2F%2Fwww.credential.net)
{% endstep %}

{% step %}

### Introduce tu correo

Introduce la dirección de correo que usaste en Channacademy y con la que recibiste las credenciales. Es importante usar el correo correcto, ya que así encontramos tus credenciales.
{% endstep %}

{% step %}

### Recupera tus credenciales

Haz clic en "Recuperar mis credenciales".
{% endstep %}

{% step %}

### Revisa tu correo

Deberías recibir un correo con enlaces a todos los certificados asociados a esa dirección de email.
{% endstep %}
{% endstepper %}

<details>

<summary>Aún no he recibido mis credenciales</summary>

Si no recibiste un correo con los enlaces a tus credenciales o la dirección no es aceptada en la Herramienta de recuperación de credenciales, por favor [contacta con nuestro departamento de Soporte técnico](https://www.channable.com/contact).

</details>


---

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