# Agency partner level training requirements

A [minimum number](#minimum-trained-users-per-partner-level) of [trained agency users](#what-counts-as-a-trained-agency-user) is now part of the Agency Partner Program criteria.

It applies:

* to agencies joining the Partner Program on or after 1 July 2026
* to all existing partners in the Partner Program from 1 January 2027

{% hint style="warning" %}
If you are an existing partner and you do not meet the minimum training requirement from 1 January 2027, you may be downgraded or lose partner status.
{% endhint %}

### What counts as a trained agency user

A trained agency user is an agency user who has either:

* completed a course through [Channable Academy](/get-started/getting-started/channable-academy-complete-courses-and-earn-badges.md)
* attended an in-person training provided by Channable

{% hint style="info" %}
There is currently no requirement to complete a specific course or in-person training. This may change in the future, in which case we will inform you.
{% endhint %}

### How we check your training status

There is currently no self-service way for agencies to check how many trained users they have.

Channable checks this during Partner Program reviews, alongside the other Partner Program criteria.

We can verify completed training because Channable Academy is connected to our CRM system.

{% hint style="info" %}
You do not need to report this manually. We review the training requirement as part of the full Partner Program assessment.
{% endhint %}

{% hint style="success" %}
We are working on a way to make this visible so agencies can check their trained users themselves.
{% endhint %}

### Minimum trained users per partner level

This requirement is in addition to the existing Partner Program criteria, including the minimum number of managed live customers and minimum monthly revenue. See the full [Partner Program criteria](https://get.channable.com/agency-partner-program).

| Partner Level | Minimum trained agency users |
| ------------- | ---------------------------- |
| **Bronze**    | 1                            |
| **Silver**    | 2                            |
| **Gold**      | 2                            |


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