# Channable Academy certificates

If you have lost your Channacademy certificates, or if you've never received them, you can request them again by entering your email address in the [Credential Retrieval Tool](https://v2.accounts.accredible.com/retrieve-credentials?app=recipient-portal\&origin=https:%2F%2Fwww.credential.net).

### How to retrieve your credentials

{% stepper %}
{% step %}

### Open the Credential Retrieval Tool

Head over to the online [Credential Retrieval Tool.](https://v2.accounts.accredible.com/retrieve-credentials?app=recipient-portal\&origin=https:%2F%2Fwww.credential.net)
{% endstep %}

{% step %}

### Enter your email

Enter the email address you used in your Channacademy and which you received the credentials for. It's important to use the right email address since this is how we find your credentials.
{% endstep %}

{% step %}

### Retrieve your credentials

Click on "Retrieve my credentials".
{% endstep %}

{% step %}

### Check your email

You should now receive an email containing links to all the certificates belonging to that email address.
{% endstep %}
{% endstepper %}

<details>

<summary>I still didn't receive my credentials</summary>

If you didn't receive an email with links to your credentials or your email address isn't accepted in the Credential Retrieval Tool, then please [contact our Technical support department](https://www.channable.com/contact).

</details>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpcenter.channable.com/get-started/getting-started/channable-academy-complete-courses-and-earn-badges/channable-academy-certificates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.