How to renew a connection

Renew an expired, outdated, or faulty connection and complete Shopify follow-up steps.

If your connection has expired, become outdated, or stopped working, renew it to restore syncing.

To learn more about expired, outdated, and faulty connections, refer to Understanding expired, outdated, and faulty connections.

Before you start

Good to know

• Make sure you log in to the correct webshop or seller account before you renew.
• You do not need to upgrade your plan to renew a connection.

Renew a connection

1

Open Connections

1. Open Company settings:

Modern version

While in a company, click Company settings in the sidebar, or select the [your company] dropdown and click Company settings.

Legacy version

While in a company, click Company settings in the sidebar.

1. Select Connections.

2

Edit your connection

A list of your connections appears. Click Edit for the connection you want to renew.

3

Renew the connection

Click Renew. Channable will redirect you to the platform to confirm.

• If you use Shopify, approve the updated permissions if Shopify prompts you.
• If you use Shopify and the refresh doesn't start, go to Installed apps in Shopify, open Channable, and click Open app.

4

Return to Channable

After you confirm the renewal, Channable returns you to the platform and renews the connection.

Extra steps for Shopify

If you renewed a Shopify connection, complete these checks after the refresh.

1

Check the import status

The authorization issue may be fixed, while the import still shows Failed.

Check the status before you continue.

2

Run the import again if needed

Go to Setup > Import.

If you see a red Failed button next to Run now, click Run now.

You may also see the failed state in Setup > Settings.

3

Re-send failed orders manually

If you use order connections, re-send any failed orders manually after renewal.

Re-sent orders can take some time to appear in Shopify.

Troubleshooting Shopify renewal

I get an error during renewal

Check these points:

• You are logged in to the correct Shopify store.
• The Channable app is still installed.
• You approved any updated permissions shown by Shopify.

If the renewal still fails, contact [e-mail].

The Shopify import still shows Failed after renewal

Go to Setup > Import and click Run now.

If the import still fails, contact [e-mail].

I already uninstalled the Shopify app

Reinstall the Channable app first.

After reinstalling, return to Channable and renew the connection.