How to renew a connection

If your connection has expired, become outdated, or stopped working, renew it to restore syncing.

To learn more about expired, outdated, and faulty connections, refer to Understanding expired, outdated, and faulty connections.

Before you start

• Log in to the correct webshop or seller account before you renew.
• You do not need to upgrade your plan to renew a connection.
• If you use Shopify, do not uninstall your current Channable app.
• If you already uninstalled the Shopify app, reinstall it before you renew.

Renewing a connection

1

Open Connections

In Channable, go to Company settings > Connections.

2

Edit your connection

A list of your connections appears. Click Edit for the connection you want to renew.

3

Renew the connection

Click Renew. Channable redirects you to the platform to confirm the renewal.

• If you use Shopify, approve the updated permissions if Shopify prompts you.
• If you use Shopify and the refresh does not start, go to Installed apps in Shopify, open Channable, and click Open app.

Shopify refresh flow

Do not uninstall your current Channable app in Shopify.

The app is currently not listed in Shopify’s app marketplace.

If the app is still installed, continue with the renewal flow.

If you already uninstalled it, reinstall it first. Then renew the connection.

If you use order connections, failed orders are not re-sent automatically after renewal.

4

Return to Channable

Once you confirm the renewal, you return to Channable and the connection is renewed.

Extra steps for Shopify

If you renewed a Shopify connection, complete these checks after the refresh.

1

Check the import status

The authorization issue may be fixed, while the import still shows Failed.

Check the status before you continue.

2

Run the import again if needed

Go to Setup > Import.

If you see a red Failed button next to Run now, click Run now.

You may also see the failed state in Setup > Settings.

3

Re-send failed orders manually

If you use order connections, re-send any failed orders manually after renewal.

Re-sent orders can take some time to appear in Shopify.

Troubleshooting Shopify renewal

I get an error during renewal

Check these points:

• You are logged in to the correct Shopify store.
• The Channable app is still installed.
• You approved any updated permissions shown by Shopify.

If the renewal still fails, contact [e-mail].

The Shopify import still shows Failed after renewal

Go to Setup > Import and click Run now.

If the import still fails, contact [e-mail].

I already uninstalled the Shopify app

Reinstall the Channable app first.

After reinstalling, return to Channable and renew the connection.