# How to renew a connection

If your connection has expired or become faulty, follow this guide to renew it and keep your product data flowing correctly.

To learn more about expired, outdated, and faulty connections, refer to [Understanding expired, outdated, and faulty connections](/get-started/getting-started/connections-in-channable/understanding-expired-outdated-and-faulty-connections.md).

{% hint style="info" %}

### Before you start

**Important information**

* Make sure you’re logged in to the correct webshop/seller account for the connection you want to renew.

**Good to know**

* You don't need to upgrade your plan to renew a connection.
  {% endhint %}

### Renewing a connection

<figure><img src="/files/980e9fefa488041de8009afcd42723d1ea1c308a" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Open Connections

In Channable, go to **Company settings** > **Connections**.
{% endstep %}

{% step %}

### Edit your connection

A list of your connections will appear. Click **Edit** for the connection you want to renew.
{% endstep %}

{% step %}

### Renew the connection

Click **Renew**. You will be redirected to the platform to confirm the renewal.

* If using Shopify, click **Open** to confirm the renewal.

{% hint style="warning" %}

#### Renewing your Shopify connection due to the [May 23, 2026 issue](/changelog/may-2026/may-23-2026-a-shopify-authentication-issue-is-affecting-connections.md)?

If the renew button does not work, you can also start the reauthentication process manually.

1. Log in to your Shopify admin account at [admin.shopify.com](https://admin.shopify.com/).
2. Go to **Installed apps**.
3. Open the **Channable** app.
4. Click **Open app**.<br>

   <figure><img src="/files/B7Yx9ULXCWzSWrow37Rd" alt=""><figcaption></figcaption></figure>

This also triggers the reauthentication flow.
{% endhint %}
{% endstep %}

{% step %}

### Return to Channable

Once confirmed, you’ll be redirected back to Channable and your connection will be renewed.
{% endstep %}
{% endstepper %}


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