Understanding expired, outdated, and faulty connections

This article explains how and why connections expire or become faulty and what to do next.

To learn how to refresh a connection, refer to How to renew a connection.

Use cases

• The connection shows Expired on your connections page → Renew your connection

• The core flow works, but new features fail → See Outdated connections

• You’re experiencing errors with no expired label → See Faulty connections

Expired connections

Some platforms only authorize you to connect for a certain period of time. Once authorization expires, the connection stops working until it’s refreshed.

Symptoms of expired connections

• Updates to your listings and ads aren’t sent to the marketplace

• Changes made in Channable don’t appear on the marketplace / your webshop

• Orders are blocked and don’t appear in Channable or your webshop

What to do

• Refresh the expired connection

You can find expired connections on the Connections page in your Channable account. Expired connections are labeled Expired. We also send an email to notify you to update your connection.

Outdated connections

Some connections need a manual refresh, even if they don’t have a fixed expiry date. This often happens when a platform tightens their access rights or policies, or when scopes change to support new functionality.

Symptoms of outdated connections

• Core flows work, but newer features/flows fail

• Connection has stopped working entirely

Example

If Channable adds support for a new Shopify feature or policy change that requires additional read and write scopes, your Shopify connection might continue to retrieve orders, but new feature endpoints fail. In some cases, policy changes could block requests entirely until you refresh.

What to do

• Refresh your connection to apply the latest scopes, or opt out of that feature (conditional).

If refreshing doesn’t help, treat it like a faulty connection.

Faulty connections

Faulty connections occur due to errors or misconfiguration. They can cause partial errors but still go through, or fully fail.

Symptoms of faulty connections

• Items and ads may update sporadically or not at all

• Only some changes might get through, leading to incomplete or incorrect product information

• Orders don’t sync properly, causing delays or missing orders

Common causes

• Rate limits

• Revoked or changed credentials

• Platform outage or temporary errors on the platform’s side

What to do

• Check the error message and attempt to solve the issue.

• Refresh your connection.

If problems persist, contact Support. In your message, include the following:

• Connection name and platform

• Last successful sync time

• Exact error message shown

Known connections with expiration times

Important: This table is a loose indication of when you can expect a marketplace connection to expire. Actual times may change at the platform’s discretion.

Marketplace	Expiration time
Afosto	Varies
AliExpress	Varies
Amazon	1 year
Bol	1 year
eBay	18 months
Google Analytics	Varies
Google Shopping	Varies
Miravia	2 years
2dehands	Varies