# Understanding expired, outdated, and faulty connections

This article explains how and why connections expire or become faulty and what to do next.

To learn how to renew a connection, refer to [How to renew a connection](/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.md).

### Use cases

* The connection shows **Expired** on your connections page → **Renew your connection**
* The core flow works, but new features fail → See **Outdated connections**
* You’re experiencing errors with no expired label → See **Faulty connections**

<details>

<summary>Expired connections</summary>

Some platforms only authorize you to connect for a certain period of time. Once authorization expires, the connection stops working until you renew it.

**Symptoms of expired connections**

* Updates to your listings and ads aren’t sent to the marketplace
* Changes made in Channable don’t appear on the marketplace / your webshop
* Orders are blocked and don’t appear in Channable or your webshop

**What to do**

* Renew the expired connection

You can find expired connections on the **Connections** page in your Channable account. Expired connections are labeled **Expired**. We also send an email to notify you to update your connection.

</details>

<details>

<summary>Outdated connections</summary>

Some connections need a manual refresh, even if they don’t have a fixed expiry date. This often happens when a platform tightens their access rights or policies, or when scopes change to support new functionality.

**Symptoms of outdated connections**

* Core flows work, but newer features/flows fail
* Connection has stopped working entirely

{% hint style="info" %}
**Example**

If Channable adds support for a new Shopify feature or policy change that requires additional read and write scopes, your Shopify connection might continue to retrieve orders, but new feature endpoints fail. In some cases, policy changes could block requests entirely until you renew the connection.
{% endhint %}

**What to do**

* Renew your connection to apply the latest scopes, or opt out of that feature (conditional).

If renewing doesn’t help, treat it like a faulty connection.

</details>

<details>

<summary>Faulty connections</summary>

Faulty connections occur due to errors or misconfiguration. They can cause partial errors but still go through, or fully fail.

**Symptoms of faulty connections**

* Items and ads may update sporadically or not at all
* Only some changes might get through, leading to incomplete or incorrect product information
* Orders don’t sync properly, causing delays or missing orders

**Common causes**

* Rate limits
* Revoked or changed credentials
* Platform outage or temporary errors on the platform’s side

**What to do**

* Check the error message and attempt to solve the issue.
* Renew your connection.

If problems persist, contact Support. In your message, include the following:

* Connection name and platform
* Last successful sync time
* Exact error message shown

</details>

### Known connections with expiration times

Important: This table is a loose indication of when you can expect a marketplace connection to expire. Actual times may change at the platform’s discretion.

| **Marketplace**  | **Expiration time** |
| ---------------- | ------------------- |
| Afosto           | Varies              |
| AliExpress       | Varies              |
| Amazon           | 1 year              |
| Bol              | 1 year              |
| eBay             | 18 months           |
| Google Analytics | Varies              |
| Google Shopping  | Varies              |
| Miravia          | 2 years             |
| 2dehands         | Varies              |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/understanding-expired-outdated-and-faulty-connections.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.