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Solving common Miravia errors

Are you interested in an interactive learning experience covering all the basics of API export creation, or learning how to set up an advanced API in Channable? Start by creating a Channacademy account in the Channable app using this Help Center article, and start with the Basic APIs or Expert APIs course to start learning. 

Perhaps you are unsure of the type of error you are experiencing and whether it can be resolved through Channable. Therefore, we have compiled a list of common errors, indicating whether it is possible to fix them using Channable or if you will require assistance from Miravia.

Step 1: Preview the Mirvia API results

  1. Click on the APIs tab.
  2. Select the API connection you want to check.
  3. Click the 'Result' tab. This tab gives you a limited overview of your ads and the information that will be exported.

Step 2: Filter on error

Please select the errors tab to display an overview of the types of errors and the number of ads affected by each error. Clicking on an error will show you all the impacted items along with the reason for the error.

Common Errors: 

  • CHK_SKU_PROPS_DUPLICATE - When attempting to list a product with multiple SKUs, it is necessary to specify a variation for each one. A variation is a distinct attribute, such as size or color, that differentiates one SKU from another. Each variation must be unique within its group. For instance, if a shirt is available in size M and red color, there can only be one variation for that particular combination.

    The errors labeled as color_family and Size are linked to this principle. To rectify these errors, one must ensure that each group contains only one specific combination.

  • EAN_code - This error may be caused by one of three possibilities: 
    • The first issue is that the product is missing an EAN. A message will appear stating that a mandatory field is missing.

             

    • The second possibility is if you try to list a product with an EAN code that is already being used by another SKU in your store. The reasoning behind this error is that an EAN code needs to be unique for each product. You might also see this error with the name: THD_IC_ERR_F_IC_INFRA_SPU_036 or with error code 4142. For the second option, no action is required, as the error will resolve on its own within a period of up to 24 hours.

               

    • The third possibility could be a message stating THE_FIELD_OF_EAN_CODE_HAS_AN_ERROR_PLEASE_CHECK, indicating that the format of the EAN is invalid. Please make the necessary corrections.
  • THD_IC_ERR_F_IC_SERVICE_EDIT_002 - Concurrent product edit is not allowed, please try again. Usually, it can mean two things: 
    • Product subject to a promotion: This product is eligible for a promotion offered by Miravia, where the product data is frozen to ensure it meets the criteria for the promotion. No action is required.
    • You are attempting to update the information of a product group while simultaneously trying to add a new variation. To prevent this error, you should exclude the new variant you are trying to add, run the API to complete the update, and then include the new variation on a subsequent run (after ensuring that the rest of the variants have no errors).

Here you can find the documentation for the error overview of Miravia, as well as their documentation for common errors.

Note: If you encounter an error that you are unsure how to resolve, please contact us first. If needed, we will then reach out to Miravia. This policy does not apply to errors related to permissions or restrictions, such as attempting to publish a brand without permission or submitting images that do not meet the image restrictions. Click here for the error reference link.