The Veepee order connection deviates from other order connections in a couple of ways, we will discuss those differences in this article.
Map the ID field in your Veepee feed
You need to map the internal product ID of your backend (which is commonly the "id" field) to the field "manufacturer_reference" in the "Finalize" step of the Veepee feed for the orders to match the products in your backend:
Generating an API key
To create a connection with Veepee you require an API token. So to be able to connect Channable with the Veepee order system, you will need to get the token connected to your account. To get your token, follow these steps:
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In your Veepee account, go to Dashboard > [Your account] > Profile.
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Name your API token (for example, Channable Order Connection).
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Copy the token
Creating the connection
Once you have got your API token, you can set up the actual connection in Channable. Under Setup > Setup Orders, click on setup orders and then '+ Add a new connection'. On the next screen, you will have to fill in the required information.
Once this connection is created, you can follow the steps on this page to create the order connection.
Returns
Automatic returns
In the setup of your Veepee order connection, you have the option to enable "Automatic Veepee refunds". Once this is enabled (default is 'Disabled') we immediately issue a refund for the full amount of the return. No further action has to be taken on the Pinkconnect platform.
Manual returns
In the case of a buyer sending an item back to the seller directly, without requesting a return in Veepee, you can manually indicate that an item has been returned in Channable.
If you navigate to your orders overview and click on a Veepee order, there is a button in the right-hand corner called 'Process return'. Once clicked, you will get the pop-up you see below:
For manual returns, there will also be a refund created on Pinkconnect for the selected items.
Stock updates
By default, Channable deducts stock of orders marked as "waiting for acceptance". When you onboard Veepee, you have a choice to change this default and adjust the way stock is deducted from Veepee.
We recommend keeping the default choice so that you don't have a discrepancy between Channable and Veepee.
Otherwise, you can choose (in Veepee) to deduct stock of pending and processing orders. You can discuss these with your Veepee onboarding manager.