Billing and payment

Check your current usage

You can view your subscription usage in [your company] > Plan & Pricing. Here you can find an overview of your active items, channels and projects. 

When one or more parts of your subscription exceed the usage limits, they will be highlighted in red. 

Overuse and automatic upgrades 

Overuse is caused by exceeding the limits of the number of items, channels and projects allowed in your package. 

How we handle overuse

• If your usage exceeds your subscription limit, you will be notified twice by email.
• Your subscription will be automatically upgraded to a subscription after 72 hours of overusage. 

To correct and prevent overuse of your subscription, there are two options: 

• Choose a better fit: Upgrade your subscription to accommodate your increased usage
  or 
• Adjust your usage: Ensure that your usage falls within the allowed limits 

1. Go to [your company] > Plan & Pricing in the main navigation. 
2. The invoices are listed in the Invoices table. All invoices are downloadable as PDF.

View outstanding invoices 

If you have outstanding invoices, you will receive a reminder email with a link to our online payment portal: 

1. From the reminder email, click Please visit our online Portal.
2. From the portal, you can view the details of the invoice in the reminder email. For overview of all invoices, click View All Invoices. You will then see the overview of open and outstanding invoices, and it is also possible to go further and see closed/paid invoices on the account by clicking on 'View all paid invoices'.

Payment in advance

We invoice in advance, meaning that you will receive an invoice from Channable on the 20th of each month for the following month. If you wish to make any changes to your subscription, such as downgrading your subscription, you need to do this before the 20th of the month. 

Change your credit card information

1. Go to [your company] > Company settings in the navigation menu.
2. Select either Billing or Payment methods > Add payment method. You will now see the option 'Credit Card'. Click on the Credit Card option and fill in your Credit card number, Expiry date and CVC code.
3. Click Save.

To update your credit card information, you’ll need to add a new credit card. Once added, you can set the new credit card as the default by making it active: 

1. Go to [your company] > Company settings.
2. Click on the Payment methods tab.
3. At your new credit card, click View and click Make active.
   

Change your direct debit information

1. Go to [your company] > Company settings in the navigation menu.
2. Click the Payment methods tab.
3. Click +Add payment method. 
4. Fill in your bank account information.
5. Click Save.