> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/account-billing/manage-your-subscription/billing-and-payment.md).
# Billing & payment
Manage subscription usage, invoices, billing timing, and payment methods for your Channable account.
Section
Link
Subscription usage Check your usage and manage overuse.
***
## Manage your subscription usage
### Check your current usage
{% hint style="warning" %}
#### Important
Channable will automatically upgrade your subscription if your usage exceeds the limits of your subscription. See [Overuse and automatic upgrades](#overuse-and-automatic-upgrades).
{% endhint %}
To view your subscription usage:
{% tabs %}
{% tab title="Modern version" %}
Select a company, then open **Company settings**. You land in **Plans and Pricing**.
{% endtab %}
{% tab title="Legacy version" %}
Select a company, then choose **Plans and pricing** from the sidebar.
{% endtab %}
{% endtabs %}
Here you can find an overview of your active items, channels, and projects.
Items that exceed your subscription limits appear in red.
### Overuse and automatic upgrades
Overuse occurs when active items, channels, or projects exceed your package limits. Check each limit in **Plans and Pricing**. Exceeded limits appear in red.
#### Overuse timeline
1. When Channable detects overuse, we send the first email.
2. After 48 hours of overuse, we send the final email. This email says that 24 hours remain.
3. After 72 hours of continuous overuse, Channable automatically upgrades your subscription.
The 72-hour period uses calendar hours. It continues during evenings, weekends, and public holidays.
Before the final deadline, avoid the automatic upgrade in one of these ways:
* Reduce every exceeded limit to fit your current package.
* Select a suitable subscription yourself. Follow [Manage your Channable subscription](/account-billing/manage-your-subscription/manage-your-channable-subscription.md#change-your-subscription).
If overuse continues, Channable moves your account to the next lowest package that supports all current usage. We assess items, projects, and channels together. The required package must meet each limit, not only the limit you first exceeded.
The automatic upgrade changes the package only. Your selected Core plan, modules, and add-ons remain part of your subscription. See [Channable's pricing plans](/account-billing/manage-your-subscription/channables-pricing-plans.md) for package limits and options.
#### Billing impact
The new subscription price is the applicable package price, plus your selected Core plan, modules, and add-ons. You can view the new subscription in **Plans and Pricing**. You can view its invoice in the **Invoices** table.
Automatic upgrades are not prorated. Channable invoices the full monthly price for the changed subscription on the next 20th, for the following month. If the automatic upgrade occurs after the 20th, the changed price appears on the next billing cycle's invoice.
Channable invoices in advance. On the 20th of each month, you receive an invoice for the following month.
***
### Manage your invoices
{% hint style="info" %}
#### Access requirement
Only users with the **Owner** or **Employee** role can access invoices.
{% endhint %}
{% stepper %}
{% step %}
### Access invoices
{% tabs %}
{% tab title="Legacy version" %}
Select a company, then choose **Plans and pricing** from the sidebar.
{% endtab %}
{% tab title="Modern version" %}
Select a company, then open **Company settings**. You land in **Plans and Pricing**.
{% endtab %}
{% endtabs %}
Find your invoices in the **Invoices** table. You can download each invoice as a PDF.
{% endstep %}
{% step %}
### View outstanding invoices
For outstanding invoices, you will receive a reminder email. It includes a link to the online payment portal.
1. In the reminder email, click **Please visit our online Portal**.
2. Review the invoice details in the portal.
3. Click **View All Invoices** to view open and outstanding invoices.
4. Click **View all paid invoices** to view closed and paid invoices.
{% endstep %}
{% endstepper %}
#### Payment in advance
We invoice in advance. On the 20th of each month, you receive an invoice for the following month.
Make subscription changes, including downgrades, **before the 20th of the month**.
***
### Manage your payment methods
#### Pay by direct debit \[Recommended]
Direct debit is the default payment method for Channable accounts.
{% stepper %}
{% step %}
{% tabs %}
{% tab title="Modern version" %}
Open **Company settings** from the sidebar or company dropdown.
{% endtab %}
{% tab title="Legacy version" %}
While in a company, click **Company settings** from the sidebar.
{% endtab %}
{% endtabs %}
{% endstep %}
{% step %}
Click the **Payment methods** tab.
{% endstep %}
{% step %}
Click **Add payment method**.
{% endstep %}
{% step %}
Enter your bank account information.
{% endstep %}
{% step %}
Click **Save**.
{% endstep %}
{% endstepper %}
#### Pay by credit card
Credit card payments require activation by Channable. Contact [support](https://www.channable.com/contact) to request access.
After approval, open **Company settings**, then select the **Payment methods** tab:
{% tabs %}
{% tab title="Modern version" %}
Open **Company settings** from the sidebar or company dropdown.
{% endtab %}
{% tab title="Legacy version" %}
While in a company, click **Company settings** from the sidebar.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
#### Note
If your account was [migrated from Producthero](/css/readme/migrate-from-producthero-to-channable.md), credit card payments may already be available.
{% endhint %}
#### Pay through Shopify
Shopify users can pay for their Channable subscription through their Shopify store. See [Paying for Channable as a Shopify user](/account-billing/manage-your-subscription/manage-your-channable-subscription/readme.md).
---
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