Payment in advance
We invoice in advance, meaning that you will receive an invoice from Channable on the 20th of each month for the following month. Therefore, if you wish to make any changes to your subscription, such as downgrading your subscription, you need to do this before the 20th of the month.
Canceling your Channable subscription
To terminate your subscription, it is necessary to cancel all functionalities in your account (feeds, order connections, extra runs, etc.) and to change the subscription of your account to 'Trial' before the next invoicing date. This will prevent you from receiving a new invoice for the next month. Note that if you only partially cancel the functionalities, you will receive an invoice for the next month. In this case, it is not possible to get a refund. You can read more about this on page 6 in our Terms and Conditions.
For more information about cancelling your account, we would like to refer to this article in our help center. It also describes which steps to take if you use Channable functionalities such as order connections, extra runs, APIs, etc. Follow these steps to cancel your account before the 20th of the current month, otherwise you will be billed for the next month.