If you are experiencing issues with your Amazon listings, there are several things you can do.
First of all check the errors in the Errors tab of the Preview section of your Amazon API.
Here you will see a list of errors, some more self explaining than others. If you are having issues understanding how to solve the error, you can check our article on common errors troubleshooting or consult this Amazon common errors overview to solve the errors you encounter. If the errors you see in the Preview step do not appear on the the common error overview or maybe the error is not specific enough, you can go to your Amazon account and download the processing report.
What is a processing report?
In addition to the errors that you might encounter in the Preview step of your Amazon API in Channable, Amazon provides a Processing Report. If your Preview does not show a lot of errors, but many of your products are still not accepted by Amazon, you need to take a look at the processing report. A processing report is created per batch of products that Channable sends to your Amazon seller account.
Where do I find the processing reports?
In your Amazon seller account, navigate to Inventory > Add products via upload > Monitor Upload Status. Here you will see an overview in which you can choose a batch to check, for example the last run of the API in Channable. You can then download the processing report by clicking “Download your Processing Report”.
How do I use the processing report?
You can open a processing report by importing it into Excel. You will then see multiple columns with information about the errors occurring for your products and which products have been affected. For more information on how to solve the errors, you can check our article on common errors troubleshooting or consult this Amazon common errors overview. If in the process or after you have any questions please contact us.