What does the error look like in Channable?
With our Bol.com API you can easily send your products to Bol.com with their stock and pricing information updated every day. However, the first time you send your products to Bol.com (or when you have added new products that have not been sent to Bol.com before), you might get the "UNMATCHED_OFFER" error in the preview step of your Bol.com API. This means that you have to add these new products to the Bol.com EAN database, before our Bol.com API can send and update these products every day.
To find out if there are products that have to be added to the Bol.com database, first go to APIs on the left-hand side in Channable. Next, go to the Results step of your Bol.com API, and click on the errors tab.
If you see the "Unmatched Offer" error here, this means that there are some products of which the EAN number is not yet known to the Bol.com database. Bol.com will only accept products from their marketplace for which the EAN number is added to the Bol.com database. This means that you have to add these EAN numbers along with the corresponding product information.
Bol.com seller account
In your Bol.com seller account you will also see an error for these products. In the products overview they will contain the message "Productinformatie zwak (offline)". Furthermore, the stock for these "Unmatched offer" products will be set to 0 since it is not possible to sell these products before adding the product information to the EAN database. The images of these products will also not be visible in Bol.com when the EAN codes are not known in the Bol.com EAN database.
How do I solve the error?
Step 1: Fill out the Categories and Attributes steps in your Bol.com API
Navigate to the Categories step in your Bol.com API and add categories to your products. You can use the generate categories function to help you setup the categories, or you can manually add categories. You can further check out the smart categorization feature to make the categorizing of your products even easier.
Navigate to the Attributes step in your Bol.com API and here you will see all the categories that you have set up in the Categories step. The attributes differ for each category, so make sure to go through them all using our attribute builder support article.
If you have filled out the categories and attributes in your Bol.com API, navigate to the APIs overview and run the API by clicking on the blue "Run now" button.
Step 2: Optimize your data in Channable
After pushing your product data, you can find feedback in the Result tab of your Bol.com API. Use the rules to optimize your data and use our attribute builder support article as a guide to optimize the Attributes step in your Bol.com API.
After you have optimized the data in Channable, navigate to the APIs overview and run the API by clicking on the blue "Run now" button.
Step 3: Repeat until all errors are solved
It might be that one round of error solving does not solve all the "UNMATCHED_OFFER" errors. If you still see the "UNMATCHED_OFFER" error in the Results step of your Bol.com API repeat step 2 until the error has disappeared from the Result tab.
Please note that even though there are no errors in your product information, the Bol.com team may need some time to process the information, and they might disapprove your product information at a later stage.