Note: For FBB orders you will need a separate order connection in Channable. If you do not have a separate order connection for FBB orders, we will not retrieve FBB orders from Bol and thus also not send them to your webshop backend.
What is FBB?
When you advertise on Bol.com and receive an order from a consumer, there are two ways in which the order can be fulfilled:
- FBR
This stands for Fulfillment by Retailer. With this option the retailer, you, ship the order to the consumer. - FBB
This stands for Fulfillment By Bol.com. Here, you store some of your stock at Bol.com and whenever a product is ordered, Bol.com handles the delivery.
The current situation with FBB orders for your webshop platform
When a consumer orders a product on Bol.com, the order will be created in your Bol.com seller account. Channable then acts as a middleman, gets the order from Bol.com, and sends the order to your webshop platform (Magento, Lightspeed, Woocommerce etc.). In addition, the quantity that is ordered is subtracted from the stock in your system to make sure that the stock of your items is up to date. For FBR orders, this approach works seamlessly.
For FBB orders there is no need for the stock to be subtracted as the retailer is not the one doing the shipping. When Channable gets the orders from your Bol.com seller account, the order shows if the fulfillment is FBR or FBB and this is also seen in the shipment status*. An FBR order will have the status "open" whereas an FBB order will have the status "shipped".
The difficulty here is that it is not possible to send orders to your Webshop system that have already been set to "shipped". Because of this, the FBB orders are sent as a regular order, meaning the order is sent with the status "open". This, in turn, triggers an unnecessary subtraction of the stock which causes the stock to be incorrectly updated. For more info about shipment statuses, see our order statuses support article.
What does this mean for you?
The problem, that it is not possible to send FBB orders to your Webshop system with the status "shipped", cannot be solved at this time. You will need to keep a close eye whenever you receive an FBB order and check if the stock is updated correctly. If it is not updated correctly, run your import and Bol.com export to overwrite the incorrect stock. If you only have FBB orders, so no combination of FBR and FBB, we advise you to disable the shipping updates in the order connection.