Here, we detail the steps for checking on any potential service interruptions with the Channable tool, keeping you well-informed and prepared.
Stay Informed with the Channable status page
Our Channable status page is your go-to source for real-time updates on the operational status of our tool and support services. It is thoroughly maintained to ensure you have access to the latest information regarding any aspect of our service.
Features of the Channable Status Page:
- Real-Time Updates: Instantly access up-to-date information on the current functioning of all our tools and services, ensuring you are always in the loop.
- Comprehensive Incident Log: a detailed history of past incidents to understand their impact and resolution, providing transparency and insights into our service reliability.
Visit our status page to stay informed about the performance and availability of Channable’s services, helping you plan and adjust your activities with confidence.
The service indicators in Channable
Whenever any aspect of Channable encounters an irregularity or deviation from standard operations, the service status indicator will pop up in the bar at the top of the screen. This will then indicate the current operational state of our services. By clicking on the indicator, you will be redirected to our status page, where detailed updates on any ongoing issues are provided.
Here’s a breakdown of what each status means:
This status informs you of upcoming scheduled maintenance across several of our services. These maintenance activities are essential. During this period, you may experience temporary unavailability of some features. Rest assured, these maintenance windows are carefully planned to minimize any inconvenience, and updates regarding the maintenance will be provided on our status page.
This status signifies that we are conducting scheduled maintenance on one or more of our services. During maintenance, certain features may be temporarily unavailable. We always plan these sessions and make announcements on our status page to keep you informed.
A yellow exclamation mark indicates a minor issue that affects one of our services to some extent, but the overall functionality remains operational. Examples of such issues include API failures or slower-than-normal tool performance.
This status points to a more significant problem that impacts a wide range of customers. It’s applied in situations like the failure of a major export platform, indicating that the issue has a broader effect without completely halting all services.
A major service outage is declared when a substantial issue affects nearly all customers, severely hindering the usability of our tool or processing systems. For instance, this status is used when our tool is non-operational or our order processing system is down, preventing new orders from being processed.
The critical service outage status is used in the most severe cases, where both the tool and order processing systems are unavailable. It indicates a widespread disruption, affecting all users and all aspects of our service.
If you have any questions about an ongoing outage, contact our support team.