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When submitting products to Amazon, errors can arise from the data you provide. many of these can be corrected through Channable by applying rules.
If you're unsure whether your error can be fixed through Channable, need Amazon support, or if you have to fix it yourself. This guide is here to help. It will clarify which errors can be resolved directly within Channable, your webshop, or which ones require reaching out to Amazon for support by the orange label next to the title of the error.
But first, we'll explain in short how to download and use the Amazon processing report, a crucial tool for identifying errors discussed in this article that might not be immediately apparent in Channable.
Table of contents
- Download the Amazon processing report
-
Common Amazon errors
- Error 8560: Mandatory data is missing
- Error 8541: Your EAN conflicts with Amazon’s ASIN
- Error 8542: Your EAN conflicts with multiple Amazon ASIN’s
- Error 99001/99010/90057: Issues with Required Attributes
- Error 99038: Error due to invalid characters in the description
- Error 6024: Brand Approval Required for Listing
- Error 8026: Unauthorized product category.
- Error 8059: Listing products with Amazon marketplace restrictions
- Error 8566: SKU does not match any ASIN
- Error 8571: You have reached your weekly new ASIN creation limit.
- Error 8572: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the brand or products you are trying to list.
- Error 20000: Amazon is unable to access the product image.
- Channable Error: We were unauthorized to access Amazon
- My Error isn't listed here, what now?
Download the Amazon processing report
Sometimes, errors may not appear in Channable's Result step or the error descriptions might not be specific enough. In these cases, downloading the processing report from your Amazon Seller dashboard can provide more detailed information.
What is a processing report?
A processing report is a file generated by Amazon per batch of products sent from Channable to your Amazon Seller account. It provides detailed feedback on which products were accepted and which encountered errors, along with specific error messages.
Where to find the processing reports?
- Log into your Amazon Seller account.
- Navigate to Catalogue > Add Products via Upload.
- Go to Spreadsheet upload status.
- Click on Actions and select Download Processing Summary to download the processing report.
How to use the processing report?
- Open the report: The report will contain multiple columns with information about the errors for each product.
- Identify the affected products: Review the specific error messages and note which products are impacted.
For a more detailed explanation on how to download the processing report, visit our Amazon troubleshooter article.
Common Amazon errors
Error 8560: Mandatory data is missing [Fixable in Channable]
Description:
Revealing that at least one piece of mandatory information related to your product is missing. Error 8560 is triggered by issues within the inventory template, including invalid values, missing fields, or product IDs not matching any ASINs. Understanding the cause is key to resolving the error effectively.
How to fix:
| Error message for the 8560 error: | Cause: | Solution: |
| Invalid Values in Inventory Template | Incorrect product IDs or non-conformance to character requirements and industry standards. | Verify your product ID's accuracy, adhere to character requirements (e.g., UPCs need 12 digits, EAN’s 13, ISBNs 10), use tools for validation, and update and resubmit your data. |
| Missing Required Fields in Inventory Template | Omission of essential fields within the template | Ensure completion of all required fields, utilize the correct inventory file template for your product category, verify the Category (Item Type Keyword) field, and update and resubmit your data |
| Product ID Doesn't Match Any ASINs | Incorrect product ID or a new product ID that's absent in Amazon's catalog | Correct the product ID if necessary, following character and standard conformity checks. For new IDs, create a new ASIN by filling out required fields in the inventory template and resubmit |
| GTIN Exemption | Attempting to submit products without UPC/EAN/GTIN/JAN due to expired exemptions | Reapply for GTIN exemptions via the "Apply for GTIN exemption" option in the Seller Central dashboard. Once exemptions are approved, resubmit your file |
For a more specific overview of what is exactly causing this error with your items, navigate to Seller Central, there you can download the processing report from Amazon to identify it. For more information on how to download this report, check out this article.
Error 8541: EAN conflicts with Amazon's ASIN [Fixable in Channable]
Description:
This error occurs when the product ID (UPC, EAN, JAN, ISBN, ASIN etc.) appears to correspond to an existing ASIN (Amazon Standard Identification Number), but some submitted information does not match the product information that is already on Amazon.
How to fix:
To correct this error in Channable, you will need to change the values that don't match the values in Amazon’s catalog by implementing a rule. Or by directly importing the corrected data into Channable.
If you are certain that your data is correct, but you keep getting this error, you should contact Amazon Seller Support and report an error with the product data on Amazon.
Amazon is right
For Error 8541, we've developed a feature flag known as Amazon is right, built to signal to Amazon that its database information should be considered accurate. It's crucial to understand that this feature is effective only when there's a difference in a single aspect of your ASIN data compared to Amazon's catalog. Additionally, it's important to note that we don't guarantee that this works.
Should multiple elements in your ASIN data not align with Amazon's catalog, this feature will not be applicable. In such cases, it’s necessary to adjust your data to match Amazon's catalog accurately.
Error 8542: EAN conflicts with multiple Amazon ASINs [Fixable in Channable]
Description:
This error is commonly referred to as a "multiple matching error" and occurs when your product ID (UPC, EAN, JAN, ISBN, ASIN etc.) is currently associated with two or more ASINs, but the other attributes you have provided in your inventory template (title, brand, color, size, etc.) do not match any of these ASINs.
How to fix:
You can fix it in Channable by changing the values of the information that is not matching, with a rule, to match the values in the Amazon catalog. If you are sure that your data is correct, you should contact Amazon Seller Support and report an error with the product data on Amazon.
Error 99001/99010/90057: Issues with required attributes [Fixable in Channable]
Description:
These errors stem from problems with a required value in attributes both in your product's category and the build step. They indicate that there is a required value needed for these attributes (or a group of attributes) that are either filled incorrectly or left blank.
These can include attribute fields like ID type, item ID, stock, price, title, description, sale-related attributes (sale price, sale start, and end dates), and attributes for parent-child product structures, if applicable.
How to Fix:
To address these errors, follow these steps:
- To ensure all attributes are accurately filled, first, navigate to the Attributes section within your Amazon API setup. Select your category to view all attributes. Incorrectly filled attributes will be highlighted in red. Correct any attributes marked in red by adjusting their values to align with the “Possible Values” available, which you can see upon clicking on each attribute.
- Navigate to the Build section of your API and check if all the required attributes with a (*) next to them are filled in.
For more information on which value is wrong for which attribute you can download the processing report from your Amazon Seller Central, the steps on how to do this are explained in this article.
Error 99038: Error due to invalid characters in the description [Fixable in Channable]
Description:
You are using at least one not allowed character in your description, in our experience most of the time this error occurs when there is an HTML that is not allowed. Not all HTML tags are valid in your Amazon descriptions, unfortunately, Amazon does not give clear indications of the allowed tags.
How to fix:
To resolve this issue, consider setting up a rule within your API that either removes HTML text from your description field (should you deem it non-essential) or targets the elimination of a specific tag. You can apply the correct rules to delete or alter this text by figuring out which tags are not allowed through trial and error. This approach will enable you to successfully publish your products.
Error 6024: Brand approval required for listing [Contact Amazon]
Description:
Error 6024 occurs because Amazon mandates that sellers receive approval for listing certain brands. The approval process can involve requests for documentation, performance evaluations, and meeting other specific criteria.
How to fix:
To seek approval for listing products already present in Amazon's catalog, execute the following steps:
- Sign in: Log into your Seller Central account.
- Navigate to catalog: Select 'Add Products' from the Catalog menu.
- Product search: Use the search box to find the item you wish to sell.
- Review limitations: In the search results, click on 'Show limitations' next to the desired product.
- Select condition: Choose the appropriate condition for your item.
- Apply to sell: Click on 'Apply to sell' for the item. If this option is not available, it means Amazon is not currently accepting applications to sell that specific product. Keep checking back as restrictions may change.
If the 'Apply to sell' button is absent, applications for that product are not being accepted at the moment. Selling Partner Support cannot offer further details on these restrictions.
For additional information on selling restrictions and how to apply, please refer to the Selling applications FAQ section on Amazon.
Error 8026: Unauthorized product category [Contact Amazon]
Description:
One or more products in your feed were assigned to a restricted category, without the required permissions.
How to fix:
You need to ask for permission from Amazon. To begin the approval process, head to your Seller Central account click on “Inventory,” “Add a product,” then search for the item you want to sell, click “Listing limitations apply,” then click “Request Approval.”
Error 8059: Listing products with Amazon Marketplace restrictions [Contact Amazon]
Description:
Aside from categories, sellers may also need Amazon’s approval to list certain products. It’s also possible that Amazon has blocked your product, thinking it may be counterfeit, because it was recalled by the manufacturer, or because it’s received a high number of customer complaints.
How to fix:
Contact Seller Support from your account in Seller Central to understand why those products are restricted and if it is possible for you to sell those products on Amazon.
Error 8566: SKU does not match any ASIN [Contact Amazon]
Description:
If you have not yet established a sales history with Amazon, you might see this error message
SKU does not match any ASIN and the product data provided is not eligible for ASIN creation. As you increase your sales, your capacity to create new ASINs will increase. Amazon also reserves the right to temporarily remove your ability to create new ASINs and this will be evaluated every month.
How to fix:
Contact Seller Support from your account in Seller Central to understand the situation and if it is possible for you to create more ASINs on Amazon. More information can be found here as well.
Error 8571: You have reached your weekly new ASIN creation limit. [Contact Amazon]
Description:
This error is related to Error 8566 and you have reached the limited of the amount of ASINs you may create on Amazon.
How to fix:
Wait until your reset(weekly, every Sunday) so you can create new ASINs again or contact Seller Support from your account in Seller Central to understand the situation and if it is possible for them to increase your ASIN limit. More information can be found here as well.
Error 8572: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the brand or products you are trying to list. [Contact Amazon]
Description:
This error occurs when the provided product ID (ASIN, UPC, EAN, ISBN, or JAN) does not match with the brand or product. The barcode you are using doesn’t belong to the brand.
How to fix:
Ensure that the product ID used for the given product matches the barcode from the brand. If you are sure you are using the right product ID or barcode, contact Seller Support from your account in Seller Central with your GS1 certification of the barcodes.
Error 20000: Amazon is unable to access the product image [fix yourself]
Description:
Error 20000 occurs when the media URL provided is not accessible publicly, either due to a timeout during the download request or an issue related to the SSL certificate. This error indicates that the specified media content, such as an image, could not be retrieved successfully from the provided URL.
How to fix:
| Error message for the 2000 error: | Cause: | Solution: |
| SSL Exception: | SSL settings issue at the image server URL. | Adjust the SSL settings of your image server URL or consider using S3 URLs for improved reliability. |
| Invalid Image URL/Content Not Found | The image URL is malformed or does not point to a valid image. |
Verify the image URL to ensure it points to a valid image. Replace the current URL with a new, valid one and confirm it opens in a browser before resubmitting. |
| Media Too Large | The image exceeds the maximum size limit of 50 MB. | Reduce the image size to less than 50 MB, update the URL, and resubmit |
| HTTP Authorization Errors (401, 403, 404) | The image URL is unauthorized, forbidden, or not found | Delete the current URL, upload a new and valid one, verify it opens in a browser, and then resubmit. |
| Throttled Image Download Request | The image server is throttling requests |
Consult with your image server provider or switch to a different server like S3, then resubmit. |
| Unknown Host Exception | The image URL is invalid, or client-server configuration is incorrect | Check and resubmit with a valid image URL |
| Socket Timeout Error | x | Switch to a reliable image hosting server, such as S3, or attempt resubmission after waiting 15-20 minutes. Confirm the URL opens in a browser before resubmitting |
| HTTP Status-Code 204: No Content | No image found at the URL | Ensure the URL points to a valid image, update accordingly, and resubmit |
Since we do not host your Amazon images on our servers, resolving this error requires action on the webshop/server side. Unfortunately, Channable is unable to assist with this issue directly.
Channable Error: We were unauthorized to access Amazon [Contact Amazon]
Description:
This error suggests that your account is facing difficulties, and Channable was not able to establish a connection with Amazon.
How to fix:
| Cause for the error: | Solution: |
| Wrong API key or Amazon seller ID | Go to your Amazon Seller Central account to get the correct credentials or generate a new API token. |
| Payment method issue | To fix payment method issues, navigate to Settings > Account Info > Payment Information. |
Subaccounts
If you have a main Amazon account with subaccounts, then all settings have to be set up separately, including the payment method.
You have to check if the account needs to be verified, you will not be notified of this in the subaccount(s).
My Error isn't listed here, what now?
You may come across an error in Channable or in your seller account that we have not listed here. We recommend consulting Amazon's comprehensive document on the matter, this document contains a lot more different types of errors that could help you solve your listing errors.
For further details, follow this link to be directed to Amazon's Seller Central, where every error code is explained. If you still are unable to solve your issues, then please contact our support department.