The Zalando package contains three main components that will be available as soon as the add-on has been added to your subscription:
- The Zalando API export: allows you to set up your product listings for Zalando
- A Zalando order connection for one country of your choice
Important: If you want to connect with multiple countries, this means you’ll need multiple add-ons.
- Specialized Zalando Support Service. Read more about this below.
What does the Zalando Support Service look like?
As explained in our article “Introduction to selling on Zalando”, the Zalando-onboarding process requires precision, both in product information and order fulfillment. Without any specialized knowledge, the onboarding process can take a long time.
The Zalando onboarding package provides you with specialized support that will proactively help you during the set up of your API and solve any issues/questions that may arise along the way. As the onboarding process progresses the service will change accordingly. Below you will find what you can expect from Channable Support during each of the phases.
Phase 1: API Setup
This phase starts as soon as you have been provided access to a zDirect-account from Zalando. Reach out to our Support team and we will help you in setting up the Zalando-connection and create the API-export in your Channable-account. We will set up any parts of the API that we can and will assist you with filling in any product-specific information that needs to be filled by yourself (e.g. product categories, colors and sizes).
As soon as the export is set up, you can make an appointment with our Zalando Support-team to do a final check. If you fully agree with the setup and the content that will be pushed, the API can be activated and you can start pushing your products to Zalando!
Phase 2: Article onboarding
This phase starts as soon as you’ve activated the API export and pushed your products to Zalando for the first time. Note that many of your products will initially have an error concerning the product information. During this phase, the Zalando Support team will help you troubleshoot all errors until your products have been approved and you’re ready to fulfill a test-order.
Phase 3: Troubleshooting
As soon as you’ve successfully fulfilled the test-order and Zalando has lifted the merchant block on your account (Zalando checks your product information prior to granting you access to their platform), you can start selling on Zalando! Our Support team will remain available for all of your questions in case an error occurs or in case you want to expand to other countries.