The OTTO order connection differs from other order connections in a couple of areas: the setup and confirmation of the shipment, if you are interested in how you can set up a standard order connection, read this article.
Order connection setup: Shipped from address
When setting up an OTTO order connection, it is important to provide the address from which the orders are shipped. OTTO requires this information for all orders. Channable allows you to input this address when establishing the order connection between your order management system and OTTO.
To fill in this address, go to ‘Setup’ > ‘Setup Orders’ > ‘Settings of your OTTO order connection’. Here, you will find the option to fill in the address information. Enter the city you are shipping from and the country code of the country you are shipping from (e.g., “DEU” for Germany)
Return tracking code (Shipment confirmation)
OTTO requires the inclusion of a return tracking code with every order. This code is essential for tracking any possible return shipments. This means that each order must therefore contain an associated return tracking code.
It's essential to note that because this step is required when working with OTTO, Channable requires the submission of this return tracking code to confirm any order.
Automate return tracking code
Channable supports the following imports for automated return tracking code capabilities:
- Shopware 5 & 6
- WooCommerce
- Shopify
- Magento
These platforms require manual entry of return tracking keys into designated fields for Channable to process them effectively. You can find a detailed guide on how to set up each platform to handle return tracking keys for OTTO and Zalando, right here.
Submitting the return tracking code in Channable
If your import platform is not supported by the automated return tracking code feature, you still have the option to do this in Channable.
This is how to submit a return tracking code in Channable:
- An order is placed on OTTO. Channable will pick up and create a new order in your order processing system.
- During the processing of this order, you’ll need to create a tracking code and a return tracking code.
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Once the order is marked “Shipped”, you’ll need to fill in the return tracking key in your Channable account. You can do so by going to “Orders” > “Processed Orders” > [click on the unprocessed order] > “Shipment confirmation”. The following screen will open:
- Insert the Tracking code, the Return Tracking Code and the Return Transporter. Note that OTTO only accepts DHL, GLS or Hermes as return carriers.
- Click Send shipment confirmation and Channable will update the order on OTTO.