If you are experiencing issues with your Amazon listings, there are several things you can do. First of all check the errors in the Feedback tab of the Result step of your Amazon channel.
Here you will see a list of errors, some more self-explaining than others. If you are having issues understanding how to solve the error, you can check our article on common troubleshooting errors or consult this Amazon common errors overview to solve the errors you encounter.
If the errors you see in the Preview step do not appear on the common error overview or maybe the error is not specific enough, you can go to your Amazon account and download a processing report.
In addition to the errors that you might encounter in the Preview step of your Amazon API in Channable, Amazon provides a Processing Report. If your Preview does not show a lot of errors, but many of your products are still not accepted by Amazon, you need to take a look at the processing report. A processing report is created per batch of products that Channable sends to your Amazon seller account.
Go to Catalogue in your Amazon Seller account.
Select Add Products via Upload.
Go to Spreadsheet upload status.
Click on Actions for the relevant batch.
Choose Download Processing Summary to download the processing report.
You can open a processing report by importing it into Excel. You will then see multiple columns with information about the errors occurring for your products and which products have been affected. For more information on how to solve the errors, you can check our article on common errors troubleshooting or consult this Amazon common errors overview. If in the process or after you have any questions please contact us.
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