# Bol Repricer "EAN is not known" Troubleshooter

To be able to reprice an offer, we need to know whether a product exists on Bol.com. We download the Bol.com catalogue once per day, by downloading files from their FTP server. This catalogue is never the full catalogue of Bol.com. This is because the files are originally meant for affiliate parties, and Bol.com does not want all of their products sold on affiliate websites. So only items which are (1) categorized on Bol.com and (2) in an affiliate supported category can be repriced. You can find these categories [here](https://partnerblog.bol.com/support/handleidingen/productfeeds/).

If a product does not meet these two requirements, the Repricer product preview will show the message "EAN is not known to Channable":

<figure><img src="/files/5b8d09f27a5ac964b7d17fbc3fc288994440363b" alt=""><figcaption></figcaption></figure>

### Troubleshooting the "EAN is not known" message

First, check if this offer exists on Bol.com and if it is placed in a category. You can paste the EAN code in the search bar on Bol.com and then check the product specifications. There is a header which says "Je vindt dit artikel in:". Depending on the result, follow the appropriate step below.

{% stepper %}
{% step %}

### The product does not exist on Bol.com

If it does not exist on Bol.com, we can't reprice it yet because it does not exist at all. The product related to this EAN needs to be listed on Bol.com first through the Bol.com API in Channable.
{% endstep %}

{% step %}

### The product exists on Bol.com but has no category

Make sure you fill in the categories and mandatory attributes in Channable. By sending the category it increases the chances of it showing up in the downloaded files.
{% endstep %}

{% step %}

### The product exists on Bol.com, has a category, but the error persists after 24 hours

Send an email to <partner@bol.com>. In the mail, mention that you need the item to be added in the files here: <https://partnerblog.bol.com/support/handleidingen/productfeeds/>.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Note: We cannot guarantee if and when Bol will add the EANs you send them to their files. This is an internal matter for Bol.com which we have no control over.
{% endhint %}


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