Solving common errors for bol
Resolve common bol channel errors in Channable or bol.
When you send items to bol through Channable, you may see errors. This page explains how to resolve them.
Action required in bol
No feedback in Channable
Some listing issues don't appear as errors in Channable. Check your bol seller account to identify the cause. You can resolve some of these issues in Channable.
The examples below show common causes and where to resolve them.
Policy and assortment restrictions
Review these policy and assortment restrictions:
Assortment policy violations: The item doesn't comply with bol's assortment policy.
Brand issues: bol doesn't permit the brand in this product category. The brand might also be unregistered. Check bol's sales rights for details.
Pricing and content
Review these pricing and content issues:
Overpricing: Check the price in your bol seller account. Reduce the price in Channable. If you use a Repricer, check its settings.
Missing content: Check missing product content in your bol seller account. Map the required attributes correctly in Channable.
Stock and fulfillment
Review these stock and fulfillment issues:
No available stock: Check stock availability in your bol seller account and update the stock value in Channable.
Fulfillment limitations: Check the limitation in your bol seller account and update the stock and delivery promise fields in Channable.
Account and offer settings
Review these account and offer settings:
Paused offers: You paused the item in your bol seller center account.
Closed shop: You temporarily closed your bol shop. Check bol's shop-status details.
Incorrect storefront or country preferences: Items appear offline when you view the Belgian storefront but sell only in the Netherlands. The same applies in reverse.
For further help on how to resolve errors in your bol seller central account, contact bol.
Solve in bol
FULFILLMENT_CALENDAR_INCORRECT
Description
There is an issue in the configuration of your offer with the MijnLeverbelofte calendar.
How to fix
Check the MijnLeverbelofte configuration in your bol account settings. If unresolved, contact bol partner services.
BLOCKED
Description
Your partner account has been temporarily closed.
How to fix
Reopen your account by following bol's instructions.
EXCLUSIVE_PRODUCT
Description
The partner account does not have the appropriate selling rights.
How to fix
Check your selling rights. Request additional permissions if needed.
FULFILLMENT_NOT_ALLOWED_FOR_PRODUCT
Description
Your account lacks the required selling rights or permissions for this product.
How to fix
Check your selling rights, country settings, account status, and access to Logistics via bol. Confirm that bol permits the product type.
INSUFFICIENT_PERMISSIONS (2)
Description
Selling rights are missing for your account or specific product types.
How to fix
Check the applicable selling rights. Reopen a temporarily closed account by following bol's instructions.
BRAND_NOT_ALLOWED
Description
Selling rights are missing to sell a particular brand within a specific category.
How to fix
Check the applicable selling rights. Request additional permissions if needed: https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/
MISSING_RIGHTS_CATEGORY_BRAND
Description
Additional selling rights are required for this product category or brand.
How to fix
Check the applicable selling rights. Request additional selling rights from bol if needed.
ASSORTMENT_POLICY_INFRINGEMENT
Description
Additional information is needed before you can sell this product.
How to fix
Provide the required information through your bol seller dashboard.
NOT_PUBLISHED_BY_SELLER
Description
The offer is invalidated because it is on hold or your account is in holiday mode.
How to fix
Remove the offer hold in your bol account. Reopen your account if it is in holiday mode.
Solve in Channable
TIMED_OUT
Description
The image upload took too long, causing a time-out.
How to fix
Resend the image by running the API again.
UPLOAD_REJECTED
Description
The image was rejected for specific reasons.
How to fix
Review the relevant bol image guidelines. Ensure the image meets the specifications before re-uploading.
NOT_VALID_FOR_IMPORT
Description
The image didn't meet bol's requirements. This is similar to UPLOAD_REJECTED.
How to fix
Check the image against bol's requirements. Adjust it before resending it.
REJECTED_NO_DATA
Description
Required data is missing from a product field.
How to fix
Fill all mandatory fields using Channable rules. Otherwise, exclude affected products until you provide the missing data.
DUPLICATE_OFFER
Description
Bol may flag an item (or multiple items) as duplicate when it identifies two offers with different EANs as being for the same product.
This happens because the EAN you are using is linked to another EAN for a product you are already offering, even if most of the product details, including the EAN are different.
How to fix
If unresolved
If the issue persists and you’re unable to resolve it, reach out to Bol’s partner service for further clarification. If they confirm it's an issue with Channable, contact our support team for assistance.
ISBN_EAN_INCORRECT
Description
The specified EAN is incorrect and does not adhere to the EAN specification standards.
How to fix
Enter a correct EAN that follows the EAN-13 barcode standard.
CONDITION_INCORRECT
Description
The specified condition of the offered product does not match with its product category.
How to fix
Ensure the product condition matches its category.
PRICE_INCORRECT
Description
The price configured for the specified offer is not within the permitted boundaries.
How to fix
Set a price between 1 and 9999.
STOCK_INCORRECT
Description
The stock value configured for the specified offer is either too low or too high and not within the allowed boundaries.
How to fix
Set a stock value between 0 and 999.
COMMENT_INCORRECT
Description
The specified comment does not adhere to the standards, or it is too long.
How to fix
Remove telephone numbers and email addresses. Keep the comment between 0 and 2000 characters.
UNMATCHED_OFFER
Description
The product is blocked and prohibited from being sold on the Bol platform.
How to fix
Check the assortment guidelines. Confirm that you can sell your product. If needed, contact bol partner services.
FULFILLMENT_NOT_ALLOWED_FOR_CONDITION
Description
The specified fulfillment method cannot be used in combination with a second-hand product condition. This restriction applies to certain fulfillment options that Bol offers.
How to fix
Change the fulfillment method. Use one allowed for second-hand products. See bol's assortment regulations.
INSUFFICIENT_PERMISSIONS (1)
Description
Products with a second-hand condition cannot be sold within the specified category.
How to fix
Change the category for the second-hand product. Check bol's assortment policy for allowed categories.
FUTURE_RELEASE
Description
The product is under embargo and cannot be made available to customers.
How to fix
Contact bol partner services if bol blocked the product due to an embargo.
INTERNAL_PRODUCT_CHECK
Description
The offer is temporarily blocked because Bol is conducting internal quality checks for this product category.
How to fix
Wait up to 48 hours for the checks to finish. If the error persists, contact bol's partner service.
TECHNICAL_ERROR
Description
The offer is still being processed due to a technical issue encountered by Bol.
How to fix
Wait up to an hour. Update the offer if the error continues. If it persists, delete the offer on bol. Channable recreates it when you run the API.
PRICE_NOT_COMPETITIVE
Description
The price configured for the offer is too high, preventing the offer from being available to customers.
How to fix
Check the pricing policies and reduce your offer price.
NON_EXISTENT_OFFER
Description
The offer you are trying to update or retrieve has been deleted.
How to fix
Create a new offer for the product.
UNMATCHED_OFFER
Description
This error occurs when either the product category or mandatory attributes for the product are missing. While the offer may have been successfully created, additional information is required to make it available to customers.
How to fix
Add a product category: Ensure that the product is assigned to the correct category. Without this, the offer cannot be made available to customers.
Enrich mandatory attributes: Verify and add any missing mandatory attributes for the product in Channable. Make sure all required information is provided to ensure the product is correctly listed.
Product not updating on bol
Description
Sometimes, products fail to update on Bol without any visible errors in Channable. This issue could be due to a synchronization problem where offer or content data is not being updated.
How to fix
Option 1: Create a content push rule
Add a minor change to the description (e.g., a
.) and increase the price by €0.01 within a ruleRun the API, wait for it to finish, and check if the desired field has been updated (or not). This process may take a couple of hours for changes to become visible on Bol.
Regardless if the field is updated, you can pause or remove the rule and run the API again to revert the adjusted 'description' and 'price' fields to their original values.
If the content push does not resolve the issue, proceed to Option 2 for further troubleshooting.
Option 2: exclude and re-list the product
Temporarily exclude the product (with a rule) from Bol for 24 hours, then re-run the API to re-list the item.
Contact Bol support
If the above steps don’t resolve the issue, contact Bol for insights. If it's confirmed to be a Channable issue, reach out to our support team.
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