> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/list-advertise/bol/list-items-on-bol/solving-common-errors-for-bol.md). # Solving common errors for bol Resolve common bol channel errors in Channable or bol. When you send items to bol through Channable, you may see errors. This page explains how to resolve them. ### Action required in bol #### No feedback in Channable Some listing issues don't appear as errors in Channable. Check your bol seller account to identify the cause. You can resolve some of these issues in Channable. The examples below show common causes and where to resolve them.
Policy and assortment restrictions Review these policy and assortment restrictions: * **Assortment policy violations:** The item doesn't comply with bol's assortment policy. * **Brand issues:** bol doesn't permit the brand in this product category. The brand might also be unregistered. Check [bol's sales rights](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/) for details.
Pricing and content Review these pricing and content issues: * **Overpricing:** Check the price in your bol seller account. Reduce the price in Channable. If you use a [Repricer](/list-advertise/repricer/repricers-in-channable.md), check its settings. * **Missing content:** Check missing product content in your bol seller account. Map the required attributes correctly in Channable.
Stock and fulfillment Review these stock and fulfillment issues: * **No available stock:** Check stock availability in your bol seller account and update the stock value in Channable. * **Fulfillment limitations:** Check the limitation in your bol seller account and update the stock and delivery promise fields in Channable.
Account and offer settings Review these account and offer settings: * **Paused offers:** You paused the item in your bol seller center account. * **Closed shop:** You temporarily closed your bol shop. Check [bol's shop-status details](https://partnerplatform.bol.com/nl/hulp-nodig/mijn-verkoopaccount/verkoopaccount-sluiten/). * **Incorrect storefront or country preferences:** Items appear offline when you view the Belgian storefront but sell only in the Netherlands. The same applies in reverse.
For further help on how to resolve errors in your bol seller central account, [contact bol](https://over.bol.com/en/contact/#spokespersons). ### Solve in bol
FULFILLMENT_CALENDAR_INCORRECT **Description** There is an issue in the configuration of your offer with the MijnLeverbelofte calendar. **How to fix** Check the MijnLeverbelofte configuration in your bol account settings. If unresolved, [contact bol partner services](https://developers.bol.com/en/contact).
BLOCKED **Description** Your partner account has been temporarily closed. **How to fix** Reopen your account by [following bol's instructions](https://partnerplatform.bol.com/nl/hulp-nodig/mijn-verkoopaccount/verkoopaccount-sluiten/).
EXCLUSIVE_PRODUCT **Description** The partner account does not have the appropriate selling rights. **How to fix** Check your selling rights. [Request additional permissions](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/) if needed.
FULFILLMENT_NOT_ALLOWED_FOR_PRODUCT **Description** Your account lacks the required selling rights or permissions for this product. **How to fix** Check your selling rights, country settings, account status, and access to Logistics via bol. Confirm that bol permits the product type.
INSUFFICIENT_PERMISSIONS (2) **Description** Selling rights are missing for your account or specific product types. **How to fix** Check the applicable selling rights. Reopen a temporarily closed account by following bol's instructions.
BRAND_NOT_ALLOWED **Description** Selling rights are missing to sell a particular brand within a specific category. **How to fix** Check the applicable selling rights. Request additional permissions if needed:
MISSING_RIGHTS_CATEGORY_BRAND **Description** Additional selling rights are required for this product category or brand. **How to fix** Check the applicable selling rights. [Request additional selling rights from bol](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/) if needed.
ASSORTMENT_POLICY_INFRINGEMENT **Description** Additional information is needed before you can sell this product. **How to fix** Provide the required information through [your bol seller dashboard](https://login.bol.com/login?client_id=gatekeeper).
NOT_PUBLISHED_BY_SELLER **Description** The offer is invalidated because it is on hold or your account is in holiday mode. **How to fix** Remove the offer hold in your bol account. Reopen your account if it is in holiday mode.
### Solve in Channable
TIMED_OUT **Description** The image upload took too long, causing a time-out. **How to fix** Resend the image by running the API again.
UPLOAD_REJECTED **Description** The image was rejected for specific reasons. **How to fix** Review the relevant bol image guidelines. Ensure the image meets the specifications before re-uploading.
NOT_VALID_FOR_IMPORT **Description** The image didn't meet bol's requirements. This is similar to `UPLOAD_REJECTED`. **How to fix** Check the image against [bol's requirements](/list-advertise/bol/list-items-on-bol/how-to-select-image-views-and-assets-for-bol-in-channable.md). Adjust it before resending it.
REJECTED_NO_DATA **Description** Required data is missing from a product field. **How to fix** Fill all mandatory fields using Channable rules. Otherwise, exclude affected products until you provide the missing data.
DUPLICATE_OFFER **Description** Bol may flag an item (or multiple items) as duplicate when it identifies two offers with different EANs as being for the same product. This happens because the EAN you are using is linked to another EAN for a product you are already offering, even if most of the product details, including the EAN are different. **How to fix** {% stepper %} {% step %} ### Investigate the cause Determine why Bol considers the two offers to represent the same product. If the items are indeed distinct and should be listed separately, contact Bol for clarification to ensure both offers can be listed independently. {% endstep %} {% step %} ### Possible fix To possibly resolve this error, update the EAN or modify the product details Bol has indicated to you as too similar between the original and duplicate items. Ensure only one active listing remains for the product, as Bol does not allow multiple active listings for the same item. {% endstep %} {% step %} ### If unresolved If the issue persists and you’re unable to resolve it, reach out to [Bol’s partner service](https://partnerplatform.bol.com/nl/verborgen/contact-partnerservice/) for further clarification. If they confirm it's an issue with Channable, contact [our support team for assistance.](https://channable-test.gitbook.io/channable-test-docs/contact-support) {% endstep %} {% endstepper %}
ISBN_EAN_INCORRECT **Description** The specified EAN is incorrect and does not adhere to the EAN specification standards. **How to fix** Enter a correct EAN that follows the EAN-13 barcode standard.
CONDITION_INCORRECT **Description** The specified condition of the offered product does not match with its product category. **How to fix** Ensure the product condition matches its category.
PRICE_INCORRECT **Description** The price configured for the specified offer is not within the permitted boundaries. **How to fix** Set a price between 1 and 9999.
STOCK_INCORRECT **Description** The stock value configured for the specified offer is either too low or too high and not within the allowed boundaries. **How to fix** Set a stock value between 0 and 999.
COMMENT_INCORRECT **Description** The specified comment does not adhere to the standards, or it is too long. **How to fix** Remove telephone numbers and email addresses. Keep the comment between 0 and 2000 characters.
UNMATCHED_OFFER **Description** The product is blocked and prohibited from being sold on the Bol platform. **How to fix** Check [the assortment guidelines](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/assortimentsbeleid/). Confirm that you can sell your product. If needed, [contact bol partner services](https://developers.bol.com/en/contact).
FULFILLMENT_NOT_ALLOWED_FOR_CONDITION **Description** The specified fulfillment method cannot be used in combination with a second-hand product condition. This restriction applies to certain fulfillment options that Bol offers. **How to fix** Change the fulfillment method. Use one allowed for second-hand products. See [bol's assortment regulations](https://partnerplatform.bol.com/nl/diensten/logistiek-via-bol-com/).
INSUFFICIENT_PERMISSIONS (1) **Description** Products with a second-hand condition cannot be sold within the specified category. **How to fix** Change the category for the second-hand product. [Check bol's assortment policy](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/assortimentsbeleid/elektronica-speelgoed/elektronica-computer/#voorwaarde-tweedehands) for allowed categories.
FUTURE_RELEASE **Description** The product is under embargo and cannot be made available to customers. **How to fix** Contact [bol partner services](https://developers.bol.com/en/contact) if bol blocked the product due to an embargo.
INTERNAL_PRODUCT_CHECK **Description** The offer is temporarily blocked because Bol is conducting internal quality checks for this product category. **How to fix** Wait up to 48 hours for the checks to finish. If the error persists, contact [bol's partner service](https://developers.bol.com/en/contact).
TECHNICAL_ERROR **Description** The offer is still being processed due to a technical issue encountered by Bol. **How to fix** Wait up to an hour. Update the offer if the error continues. If it persists, delete the offer on bol. Channable recreates it when you run the API.
PRICE_NOT_COMPETITIVE **Description** The price configured for the offer is too high, preventing the offer from being available to customers. **How to fix** Check the [pricing policies](https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/prijsbeleid/) and reduce your offer price.
NON_EXISTENT_OFFER **Description** The offer you are trying to update or retrieve has been deleted. **How to fix** Create a new offer for the product.
UNMATCHED_OFFER **Description** This error occurs when either the product category or mandatory attributes for the product are missing. While the offer may have been successfully created, additional information is required to make it available to customers. **How to fix** * Add a product category: Ensure that the product is assigned to the correct category. Without this, the offer cannot be made available to customers. * Enrich mandatory attributes: Verify and add any missing mandatory attributes for the product in Channable. Make sure all required information is provided to ensure the product is correctly listed.
Product not updating on bol **Description** Sometimes, products fail to update on Bol without any visible errors in Channable. This issue could be due to a synchronization problem where offer or content data is not being updated. **How to fix** Option 1: Create a content push rule 1. Add a minor change to the description (e.g., a `.`) and increase the price by €0.01 within a rule 2. Run the API, wait for it to finish, and check if the desired field has been updated (or not). This process may take a couple of hours for changes to become visible on Bol. 3. Regardless if the field is updated, you can pause or remove the rule and run the API again to revert the adjusted 'description' and 'price' fields to their original values. If the content push does not resolve the issue, proceed to Option 2 for further troubleshooting. Option 2: exclude and re-list the product Temporarily exclude the product (with a rule) from Bol for 24 hours, then re-run the API to re-list the item. Contact Bol support If the above steps don’t resolve the issue, [contact Bol](https://partnerplatform.bol.com/nl/verborgen/contact-partnerservice/) for insights. If it's confirmed to be a Channable issue, reach out to [our support team](https://channable-test.gitbook.io/channable-test-docs/contact-support).
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://helpcenter.channable.com/list-advertise/bol/list-items-on-bol/solving-common-errors-for-bol.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.