How to delete your Meta/Facebook connection

Learn how to remove your Meta or Facebook connection in Channable or Facebook.

Channable’s Meta/Facebook connection

Channable's Meta integration (to be used for A/B testing for Ad Creatives) operates as a real-time API proxy. This means that we do not store your Meta ad data, campaign data, Creatives content, or any personal information from your Meta account.

What we do store:

• An encrypted OAuth access token (used to communicate with Meta's API on your behalf)
• Your Meta Ad Account ID (used to identify which ad account to connect to)

This data is stored only for the duration of your active connection and is permanently deleted when you remove the connection.

Option 1 - Remove the Channable connection in Facebook:

1. Go to Facebook → Settings & Privacy → Settings.
2. Click Apps and Websites in the left menu.
3. Locate "Channable" and click Remove. This immediately invalidates the access token, preventing Channable from accessing your Meta account.

Option 2 - Disconnect in Channable:

1. Log into your Channable account.
2. Go to [your company] > Company settings.
3. Go to Connections.
4. Locate the Meta connection.
5. In the ‘Edit connection’ column, click Edit.
6. Click the cogwheel icon and select Delete connection.

What happens next

• Your encrypted access token is deleted
• We’ve removed your ad account details from our database
• All project links to the connection are cleared
• No data traces of this connection remain in our system and we don’t keep any backups of this data

For more information, see our Privacy Policy.