Advanced order connection settings

Use advanced order connection settings to control how Channable processes:

• Orders

• Fulfillment updates

• Returns

• Real time stock updates

• Other configurable order connection settings

Important: Available advanced order connection settings will vary by platform and channel. Not all settings will be available for all integrations.

Access and permissions

To prevent accidental changes to your order connection settings, the following permissions apply:

• All users with “read” access can find and view advanced order connection settings.

• Only users with “write” access can find, view, and edit advanced order connection settings.

Find advanced order connection settings

Advanced order connection settings are available at the project level.

1

From inside a project with an order connection set up

Go to Setup > Orders, and click the gear icon in the top right corner.

2

Open advanced settings

Click Advanced settings from the drop-down menu.

3

View the available settings

A pop-up menu will open, displaying the available order connection settings for the platform and channel you are using.

Edit advanced order connection settings

Caution: Changing these settings will have an impact on how orders, fulfillment updates, returns, and real time stock updates are handled through Channable. If you are in any doubt whether a setting might solve an issue or lack of functionality that you require, please contact Channable’s Support Team, and they will assist you in making the right decision.

1

Navigate between settings

Use the menu on the left to navigate between available settings.

2

See setting details

Click a setting to see the setting details.

3

Learn more about a setting

Click an expandable block to learn more about what it does.

4

Edit and save

To edit a setting, make a change, then click Save. A “Modified” label will appear to show you that a change has been made.

Undo changes to your advanced order connection settings

1

Locate the changed setting

Find the setting that you want to revert to the default state. It will have a “Modified” label if it has been changed.

2

Reset the setting

Click Reset. Your changes will be saved automatically.