linkSync order attachments to your eCommerce platform

Learn how to sync order attachments like shipping labels to your eCommerce platform.

Channable can sync order attachments (like shipping labels) directly to your eCommerce platform's order management interface, eliminating the need to manually retrieve files from Channable.

Supported webshops

Information will always be sent in the same format, but the location it’s in differs depending on the webshop.

Platform
Action Required
Location in webshop

Shopify

None

Order Metafields

Shopware 6

Manual Setup Required

Custom Fields

WooCommerce

None

Order Notes

BigCommerce

None

Staff Notes

Mijnwebwinkel

None

Internal Comment

Lightspeed

None

Notes

Lightspeed eSeries

None

Private Admin Notes

Magento

None

payment_additional_information

CCV Shop

None

Order Notes

PrestaShop

None

Memo

How to enable order attachments

  1. In your Channable account, go to Setup > Order connections.

  2. Select the Settings step in [your order connection].

  3. Click Advanced settings.

  4. In Fulfillment updates, click Send order attachment URLs to platform.

  5. Set the status to Enabled.

  6. Click Save.

chevron-rightHow to sync order attachments for Shopware 6hashtag

To use this feature in Shopware 6, you must define the custom fields yourself so they appear in your Admin panel:

  1. Log in to your Shopware 6 account.

  2. Go to Settings > Content> Custom fields.

  3. Click Add new set.

  4. Create your custom field set with the following information:

    1. Technical name: order_attachments

    2. Label: Order attachments

    3. Assign to: Orders

  5. Click Save. You will now be able to create a custom field to add to your new set.

  6. Click New custom field.

  7. Provide the following information:

    1. Type: Text field

    2. Technical name: shipping_label_urls

    3. Label: Shipping Labels

  8. Click Add.

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