> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/list-advertise/orders/configure-order-setup/sync-order-attachments-to-your-ecommerce-platform.md).

# Sync order attachments to your eCommerce platform

Channable can sync order attachments (like shipping labels) directly to your eCommerce platform's order management interface, eliminating the need to manually retrieve files from Channable. 

### Supported webshops

Information will always be sent in the same format, but the location it’s in differs depending on the webshop.

| Platform           | Action Required       | Location in webshop              |
| ------------------ | --------------------- | -------------------------------- |
| Shopify            | None                  | Order Metafields                 |
| Shopware 6         | Manual Setup Required | Custom Fields                    |
| WooCommerce        | None                  | Order Notes                      |
| BigCommerce        | None                  | Staff Notes                      |
| Mijnwebwinkel      | None                  | Internal Comment                 |
| Lightspeed         | None                  | Notes                            |
| Lightspeed eSeries | None                  | Private Admin Notes              |
| Magento            | None                  | payment\_additional\_information |
| CCV Shop           | None                  | Order Notes                      |
| PrestaShop         | None                  | Memo                             |

### How to enable order attachments

1. In your Channable account, go to **Setup > Order connections**.
2. Select the **Settings** step in **\[your order connection]**.
3. Click **Advanced settings**. 
4. In **Fulfillment updates**, click **Send order attachment URLs to platform**.
5. Set the status to **Enabled**.
6. Click **Save**.

<details>

<summary>How to sync order attachments for Shopware 6</summary>

To use this feature in Shopware 6, you must define the custom fields yourself so they appear in your Admin panel:

1. Log in to your Shopware 6 account.
2. Go to **Settings > Content> Custom fields**.
3. Click **Add new set**.
4. Create your custom field set with the following information:
   1. **Technical name**: order\_attachments
   2. **Label:** Order attachments
   3. **Assign to:** Orders
5. Click **Save**. You will now be able to create a custom field to add to your new set.
6. Click **New custom field**.
7. Provide the following information:
   1. **Type**: Text field
   2. **Technical name**: shipping\_label\_urls
   3. **Label**: Shipping Labels
8. Click **Add**.

</details>


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