Sync order attachments to your eCommerce platform

Learn how to sync order attachments like shipping labels to your eCommerce platform.

Channable can sync order attachments (like shipping labels) directly to your eCommerce platform's order management interface, eliminating the need to manually retrieve files from Channable.

Supported webshops

Information will always be sent in the same format, but the location it’s in differs depending on the webshop.

Platform	Action Required	Location in webshop
Shopify	None	Order Metafields
Shopware 6	Manual Setup Required	Custom Fields
WooCommerce	None	Order Notes
BigCommerce	None	Staff Notes
Mijnwebwinkel	None	Internal Comment
Lightspeed	None	Notes
Lightspeed eSeries	None	Private Admin Notes
Magento	None	payment_additional_information
CCV Shop	None	Order Notes
PrestaShop	None	Memo

How to enable order attachments

1. In your Channable account, go to Setup > Order connections.

2. Select the Settings step in [your order connection].

3. Click Advanced settings.

4. In Fulfillment updates, click Send order attachment URLs to platform.

5. Set the status to Enabled.

6. Click Save.

How to sync order attachments for Shopware 6

To use this feature in Shopware 6, you must define the custom fields yourself so they appear in your Admin panel:

1. Log in to your Shopware 6 account.

2. Go to Settings > Content> Custom fields.

3. Click Add new set.

4. Create your custom field set with the following information:

   1. Technical name: order_attachments

   2. Label: Order attachments

   3. Assign to: Orders

5. Click Save. You will now be able to create a custom field to add to your new set.

6. Click New custom field.

7. Provide the following information:

   1. Type: Text field

   2. Technical name: shipping_label_urls

   3. Label: Shipping Labels

8. Click Add.