Order connections

Learn about the order-sync add-on in Channable, and how it works.

A Channable order connection helps keep order statuses, shipping information, and stock adjusted in real time by syncing data between your webshop and the marketplaces you’re listing on.

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How orders work in Channable

Channable syncs orders every 5 minutes for most channels and every 15 minutes for Mirakl channels.

1

Marketplace → Channable → Your eCommerce platform

• A customer orders on a marketplace
• The marketplace creates an Open order
• Channable retrieves the order and lists in under Orders > All orders with the status Not shipped
• Channable creates the order in your eCommerce back office

2

Your eCommerce platform → Channable (shipping info + status)

• You fulfill the order in your back office as normal:

  • ship the product
  • add a track & trace (T&T) code
  • set the order to Completed
• When Channable detects a change in its next 5/15 min sync, it updates the order in Channable to:

  • Waiting: completed, but no T&T code yet
  • Shipped: completed, and T&T code is present

If there’s no T&T code yet, Channable waits up to 3 hours. After that, it will set it to Shipped anyway (but without T&T/transporter info).

3

Channable → Marketplace (close the order)

Once Channable has shipping info (T&T + transporter, if available), it updates the marketplace order with that shipping info.

Why use an order connection?

• Centralized management: Handle marketplace logistics from your eCommerce platform/webshop’s backend
• Automation: Order sync sends shipping labels and tracking numbers automatically, which is often required by marketplaces to keep your seller rating high
• Inventory accuracy: Lowers the risk of “out of stock” cancellations with updates every 5 minutes
• Handling returns: Sync cancellations and returns so your financial and inventory records stay consistent

Continue learning

How to set up an order connectionSupported marketplaces for order connectionsSupported eCommerce platforms for order connectionsHow to add the order-sync add-onOrder connection billing logic