# Order connections

A Channable order connection helps keep order statuses, shipping information, and stock adjusted in real time by syncing data between your webshop and the marketplaces you’re listing on.

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### How orders work in Channable

Channable’s order sync is a continuous loop that occurs every 5 minutes. 

{% stepper %}
{% step %}

### Marketplace → Channable → Your eCommerce platform

* A customer orders on a marketplace
* The marketplace creates an **Open** order
* Channable retrieves the order and lists in under **Orders > All orders** with the status **Not shipped**
* Channable creates the order in your eCommerce back office
  {% endstep %}

{% step %}

### Your eCommerce platform → Channable (shipping info + status)

* You fulfill the order in your back office as normal:
  * ship the product
  * add a track & trace (T\&T) code
  * set the order to **Completed**
* When Channable detects a change in its next 5 min sync, it updates the order in Channable to:
  * **Waiting:** completed, but no T\&T code yet
  * **Shipped:** completed, and T\&T code is present

If there’s no T\&T code yet, Channable waits up to 3 hours. After that, it will set it to **Shipped** anyway (but without T\&T/transporter info).
{% endstep %}

{% step %}

### Channable → Marketplace (close the order)

Once Channable has shipping info (T\&T + transporter, if available), it updates the marketplace order with that shipping info.
{% endstep %}
{% endstepper %}

### Why use an order connection?

* **Centralized management:** Handle marketplace logistics from your eCommerce platform/webshop’s backend
* **Automation:** Order sync sends shipping labels and tracking numbers automatically, which is often required by marketplaces to keep your seller rating high
* **Inventory accuracy:** Lowers the risk of “out of stock” cancellations with updates every 5 minutes
* **Handling returns:** Sync cancellations and returns so your financial and inventory records stay consistent

### Continue learning

{% content-ref url="order-connections/how-to-set-up-an-order-connection" %}
[how-to-set-up-an-order-connection](https://helpcenter.channable.com/list-advertise/orders/order-connections/how-to-set-up-an-order-connection)
{% endcontent-ref %}

{% content-ref url="order-connections/supported-marketplaces-for-order-connections" %}
[supported-marketplaces-for-order-connections](https://helpcenter.channable.com/list-advertise/orders/order-connections/supported-marketplaces-for-order-connections)
{% endcontent-ref %}

{% content-ref url="order-connections/supported-ecommerce-platforms-for-order-connections" %}
[supported-ecommerce-platforms-for-order-connections](https://helpcenter.channable.com/list-advertise/orders/order-connections/supported-ecommerce-platforms-for-order-connections)
{% endcontent-ref %}

{% content-ref url="order-connections/how-to-add-the-order-sync-add-on" %}
[how-to-add-the-order-sync-add-on](https://helpcenter.channable.com/list-advertise/orders/order-connections/how-to-add-the-order-sync-add-on)
{% endcontent-ref %}

{% content-ref url="order-connections/order-connection-billing-logic" %}
[order-connection-billing-logic](https://helpcenter.channable.com/list-advertise/orders/order-connections/order-connection-billing-logic)
{% endcontent-ref %}