# How to set up a Fulfilled by Marketplace order connection

If your marketplace ships orders from its own warehouse, you need to create a **separate** order connection.

If you sell both seller-fulfilled and marketplace-fulfilled orders, create two separate order connections.

***

### <i class="fa-memo-circle-check">:memo-circle-check:</i> Before you start

**You’ll need**

* The Order sync add-on enabled in your plan
* [A compatible eCommerce platform](https://helpcenter.channable.com/list-advertise/orders/order-connections/supported-ecommerce-platforms-for-order-connections)
* [A supported marketplace](https://helpcenter.channable.com/list-advertise/orders/order-connections/supported-marketplaces-for-order-connections)
* Matched IDs: Your webshop products must match the products in your marketplace channel (use the same product ID)

**Good to know**

* You need [one order sync add-on per marketplace seller account](https://app.gitbook.com/o/QRs4Yua0yRsGzJScLQzF/s/8y3q10FnokmlpzYq3YPS/manage-your-subscription/channables-pricing-plans#modules)
* You can only use one webshop platform per project.
* If you do not create a separate fulfilled by marketplace order connection, these orders are not imported by default.

{% stepper %}
{% step %}

### Go to Order connections

1. Go to **Setup > Order connections**.
2. Click **Add connection**.
3. Select your webshop platform and marketplace channel.
4. For **Name**, give your connection a recognizable name (like ‘Amazon DE - Main’)
5. In the **Fulfillment** dropdown, choose the option that matches the marketplace’s fulfillment service:

<table data-header-hidden="false" data-header-sticky><thead><tr><th>Marketplace</th><th>Name</th></tr></thead><tbody><tr><td>Allegro</td><td>Allegro</td></tr><tr><td>Amazon</td><td>AFN (Amazon Fulfillment Network / FBA)</td></tr><tr><td>Bol</td><td>FBB (Fulfillment by bol)</td></tr><tr><td>CDiscount</td><td>FBC (Fulfillment by CDiscount)</td></tr><tr><td>FNAC Darty Offers</td><td>Fulfilled by Fnac /Darty</td></tr><tr><td>Kaufland</td><td>Kaufland fulfilled</td></tr><tr><td>Walmart</td><td>WFS (Walmart Fulfillment Services)</td></tr><tr><td>Zalando</td><td>FBZ (Fulfilment by Zalando)</td></tr><tr><td>Mirakl channels</td><td>3rd party fulfilled</td></tr></tbody></table>

6. Fill in any additional required fields for your marketplace & eCommerce platform combination.
7. Click **Save**. Don't activate your connection yet.
   {% endstep %}

{% step %}

### Test how your eCommerce platform handles these orders

We recommend testing how your webshop platform handles these orders before activation.

Sending a test order tests whether Channable can successfully send and receive information from your eCommerce platform. It does not test whether it can receive information from your marketplace channels.

{% hint style="warning" %}
**Important:** Make sure the Product ID entered for your test order matches the Unique ID for your items in your eCommerce platform.
{% endhint %}

1. In your webshop, check that the item(s) you want to test are imported in Channable.
2. Go to **Setup > Orders**.
3. In **\[your order connection]**, click **Test order**.&#x20;
4. Provide the following information:
5. **Product ID:** Fill in the product ID of an item from your imported items. This ID must be the same unique ID used for that item in your webshop.

{% hint style="info" %}
**Note:** You can test multiple products by separating your IDs with commas.
{% endhint %}

6. **Country:** Select a country you sell this item in.
7. Click **Send test order**. Channable will test using randomized product information (e.g. price, description).&#x20;

If successful, your test order will appear in your eCommerce platform and Channable account.&#x20;

**Success Behavior**

<details>

<summary>Shopify, Magento, Shopware 6, Lightspeed, and Lightspeed eSeries</summary>

Channable creates the order in your eCommerce platform with the status **Shipped**.

</details>

<details>

<summary>Other platforms</summary>

Channable creates the order as **Open** and adds a suffix to the order number.

<table data-header-hidden="false" data-header-sticky><thead><tr><th>Marketplace</th><th>Suffix</th></tr></thead><tbody><tr><td>Allegro</td><td>-FBA</td></tr><tr><td>Amazon</td><td>-AFN</td></tr><tr><td>Bol</td><td>-VVB</td></tr><tr><td>CDiscount</td><td>-FBC</td></tr><tr><td>FNAC Darty Offers</td><td>-FBF</td></tr><tr><td>Kaufland</td><td>-FBK</td></tr><tr><td>Walmart</td><td>-WFS</td></tr><tr><td>Zalando</td><td>-FBZ</td></tr><tr><td>Mirakl channels</td><td>-fulfillment_center_code</td></tr></tbody></table>

</details>

Since the marketplace already handled shipping:

* Channable does not send shipment updates back to the marketplace.
* Channable does not update marketplace stock based on these orders.
  {% endstep %}

{% step %}

### Activate your connection

1. Go to **Setup > Orders**.
2. Click **Settings** in your new order connection.
3. Click **Activate order connection.**
4. Click **Save**.
   {% endstep %}
   {% endstepper %}