How to set up a Fulfilled by Marketplace order connection

Learn how to create a separate order connection for orders that are stored and shipped by the marketplace.

If your marketplace ships orders from its own warehouse, you need to create a separate order connection.

If you sell both seller-fulfilled and marketplace-fulfilled orders, create two separate order connections.

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Before you start

You’ll need

• The Order sync add-on enabled in your plan

• A compatible eCommerce platform

• A supported marketplace

• Matched IDs: Your webshop products must match the products in your marketplace channel (use the same product ID)

Good to know

• You need one order sync add-on per marketplace seller account

• You can only use one webshop platform per project.

• If you do not create a separate fulfilled by marketplace order connection, these orders are not imported by default.

1

Go to Order connections

1. Go to Setup > Order connections.

2. Click Add connection.

3. Select your webshop platform and marketplace channel.

4. For Name, give your connection a recognizable name (like ‘Amazon DE - Main’)

5. In the Fulfillment dropdown, choose the option that matches the marketplace’s fulfillment service:

Marketplace

Name

Allegro	Allegro
Amazon	AFN (Amazon Fulfillment Network / FBA)
Bol	FBB (Fulfillment by bol)
CDiscount	FBC (Fulfillment by CDiscount)
FNAC Darty Offers	Fulfilled by Fnac /Darty
Kaufland	Kaufland fulfilled
Walmart	WFS (Walmart Fulfillment Services)
Zalando	FBZ (Fulfilment by Zalando)
Mirakl channels	3rd party fulfilled

1. Fill in any additional required fields for your marketplace & eCommerce platform combination.

2. Click Save. Don't activate your connection yet.

2

Test how your eCommerce platform handles these orders

We recommend testing how your webshop platform handles these orders before activation.

Sending a test order tests whether Channable can successfully send and receive information from your eCommerce platform. It does not test whether it can receive information from your marketplace channels.

Important: Make sure the Product ID entered for your test order matches the Unique ID for your items in your eCommerce platform.

1. In your webshop, check that the item(s) you want to test are imported in Channable.

2. Go to Setup > Orders.

3. In [your order connection], click Test order.

4. Provide the following information:

5. Product ID: Fill in the product ID of an item from your imported items. This ID must be the same unique ID used for that item in your webshop.

Note: You can test multiple products by separating your IDs with commas.

1. Country: Select a country you sell this item in.

2. Click Send test order. Channable will test using randomized product information (e.g. price, description).

If successful, your test order will appear in your eCommerce platform and Channable account.

Success Behavior

Shopify, Magento, Shopware 6, Lightspeed, and Lightspeed eSeries

Channable creates the order in your eCommerce platform with the status Shipped.

Other platforms

Channable creates the order as Open and adds a suffix to the order number.

Marketplace

Suffix

Allegro	-FBA
Amazon	-AFN
Bol	-VVB
CDiscount	-FBC
FNAC Darty Offers	-FBF
Kaufland	-FBK
Walmart	-WFS
Zalando	-FBZ
Mirakl channels	-fulfillment_center_code

Since the marketplace already handled shipping:

• Channable does not send shipment updates back to the marketplace.

• Channable does not update marketplace stock based on these orders.

3

Activate your connection

1. Go to Setup > Orders.

2. Click Settings in your new order connection.

3. Click Activate order connection.

4. Click Save.