Learn how to set up a Rakuten order connection, configure SKU matching, and handle tracking URL requirements.
The Rakuten order connection deviates from other order connections in a couple of points: the setup and the use of tracking URLs. This guide will explain what you need to set up to properly work with the Rakuten order connection.
Note I: This service only works when you have a Professional account at Rakuten.
Note II: The order connection retrieves all open orders, we don't filter by country. That means that an order connection with Rakuten picks up all orders in one specific seller account, regardless of which country the order comes from.
Unlike most order connections, the Rakuten order connection doesn't use the id field to match the orders with your products in your backend. Instead, Rakuten uses the SKU field as the main identifier for your products. Therefore, you need to map the internal product ID of your backend to the SKU field in the " Finalize" step (which can be, for example, the id field) for the orders to match the products in your backend:
To create a connection with Rakuten, you will require an API token. The API token is the standard authentication system of the Rakuten API, so to be able to connect Channable with the Rakuten API system, you will need to copy this API token from your Rakuten seller account. To copy this token, follow these steps:
Once you copied the API token, you can set up the actual connection in Channable. Under Setup > Setup Orders, click on setup orders and then "add a new connection". On this page, fill in a name for your order connection under "label".
For the "login", you use the name of your Rakuten account, not the email that is used to log in, as this won't be accepted by Rakuten. You can find the name of your account in your user banner:
Finally, paste the Token that you copied earlier under "Token".
Once this connection is created, you can follow the steps on this page to create the order connection: . After that, you can contact our Technical support department to request a test order.
We cannot support the "In-store pickups" feature from Rakuten. If the shipping type in the order is "in-store pickup" (or "retrait chez le vendeur"), we will filter these orders out.
Rakuten is one of the few marketplaces that does not accept an order without a tracking URL, which means that we will have to generate the URL ourselves. We do not know what tracking URLs look like for all logistics providers, thus it is important to check with our support department to see if your transporter is already supported.
If you don't check with support and your transporter is not supported, you will see an error message about it in your order status!
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