# Veepee order connection setup

The Veepee order connection deviates from other order connections in a couple of ways — this article explains those differences.

### Map the ID field in your Veepee feed

You need to map the internal product ID of your backend (commonly the "id" field) to the field "manufacturer\_reference" in the "*Finalize*" step of the Veepee feed for orders to match the products in your backend:

<figure><img src="/files/16eb6f29d3e92931f958eb2b0b1cd976e6cf9ca6" alt=""><figcaption></figcaption></figure>

### Generating an API key

To create a connection with Veepee you require an API token. To get the token connected to your account, follow these steps:

{% stepper %}
{% step %}

### Open your Veepee profile

In your Veepee account, go to Dashboard > \[Your account] > Profile.

![](/files/3c2aa1287af01c72f3d93253435d1f8b0c3e4f3b)
{% endstep %}

{% step %}

### Create a named API token

Name your API token (for example, "Channable Order Connection").

![](/files/64f87d03fd77dd1cf381861fa674822e35c3da80)
{% endstep %}

{% step %}

### Copy the token

Copy the generated token — you will need this to connect Channable with the Veepee order system.
{% endstep %}
{% endstepper %}

### Creating the connection

Once you have the API token, set up the connection in Channable:

* Go to Setup > Setup Orders, click on Setup Orders and then "+ Add a new connection".
* On the next screen, fill in the required information.

<figure><img src="/files/525cd5e8f42760f1759f99d3664e274e5c3991c4" alt=""><figcaption></figcaption></figure>

Once this connection is created, follow the steps on this page to create the order connection:

[Broken mention](broken://pages/ae2d9141823caba4f23da5e58752fe1dc07814d9)

### Returns

#### Automatic returns

In the setup of your Veepee order connection, you can enable "Automatic Veepee refunds". Once enabled (default is 'Disabled'), we immediately issue a refund for the full amount of the return. No further action is required on the Pinkconnect platform.

<figure><img src="/files/1bcb2c904a81e9f5dca6b11225856155e704d2c7" alt=""><figcaption></figcaption></figure>

#### Manual returns

If a buyer sends an item back to the seller directly without requesting a return in Veepee, you can manually indicate that an item has been returned in Channable:

* Navigate to your orders overview and click on the Veepee order.
* Click the "Process return" button in the right-hand corner.
* A pop-up will appear allowing you to process the manual return.

<figure><img src="/files/72b084d7d767af60351d643635abc69a7edcbbf2" alt=""><figcaption></figcaption></figure>

For manual returns, a refund will also be created on Pinkconnect for the selected items.

### Stock updates

By default, Channable deducts stock of orders marked as "waiting for acceptance". When onboarding Veepee, you can change this default and adjust how stock is deducted.

We recommend keeping the default to avoid discrepancies between Channable and Veepee.

Otherwise, in Veepee you can choose to deduct stock for pending and processing orders — discuss these options with your Veepee onboarding manager.

{% hint style="info" %}
Recommendation: Keep the default stock deduction setting (deduct stock for orders marked "waiting for acceptance") to prevent inventory discrepancies between Channable and Veepee.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpcenter.channable.com/list-advertise/orders/order-connections/how-to-set-up-an-order-connection/veepee-order-connection-setup.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
