Orders page navigation

This page provides an overview of the All orders, Product returns, and Product updates tab in Orders.

All orders

The All orders tab displays all current and past orders from a certain point. You can see it as your command center for tracking the flow of orders from marketplaces to your eCommerce platform.

Filters and actions

• Errors: Click Review failed orders to automatically filter orders with outstanding errors.

• Resend all failed orders: Click it to automatically resend all failed orders. Learn more

• Download as CSV: Click to export your orders into a CSV file based on your selected date range.

Note: When a customer orders multiple items, each item will appear in a separate row in the CSV file.

Column

Description

Channel	The marketplace the order was purchased from
Channel ID	The ID of the order as provided by the marketplace
Platform ID	The ID of the order as provided by your eCommerce platform
Country	The country the order was purchased from
First name	The first name of the buyer
Last name	The last name of the buyer
Paid	Whether payment was received for this order
Shipped*	Whether the order is shipped or not
Created	The date the order was placed
Status	Whether the order was successful or not [caution sign]: There are pending errors [tick sign]: The order was processed successfully

*Shipped statuses

• Shipped

• Not shipped

• Manual

• Canceled

• Waiting

• Awaiting confirmation

• Cancellation request

• Partial

• Pending cancellation

• Pending shipment

Product returns

The Product returns tab tracks all current and past returns.

Note: Return synchronization availability depends on your eCommerce platform and the specific marketplace.

Return status definitions

• New: Channable recently imported this return and is waiting for a status update

• Accepted: You processed the return and refunded the customer.

• Rejected: You didn’t receive or don’t accept the return and don’t issue a refund.

• Repaired: You fixed the item and returned it to the customer without a refund.

• Keeps: The customer is allowed to keep the item and receives a refund.

• Exchanged: You sent a replacement item instead of a refund.

• Cancelled: You cancelled the return request, with no refund.

• Manual: The return needs to be managed directly in your platform

Product updates

This tab provides a log of stock changes triggered by orders. You can use it to confirm whether Channable is making the right changes to your inventory.

How stock updates work

When a marketplace order is placed, Channable immediately instructs your webshop to lower the stock for that item. It then updates the marketplace to prevent overselling.

Important: Understanding the "Stock Gap"

You may notice that the stock level in this tab is different from the stock level in Items.

• Product Updates Tab: Shows real-time, "live" stock adjusted by recent orders.

• Items: Shows the stock level from your last import run. The Items tab will catch up to the Product Updates tab the next time your webshop import runs.

Update times per marketplace

Real time

• Allegro

• Beslist

• Bol

• Kaufland

• Rakuten

• Walmart

Every 5 minutes

Every minute

All Mirakl marketplaces

• ANWB

• Bricoman

• But

• Carrefour France

• Carrefour Spain

• Conforama

• Conrad

• Debenhams

• Decathlon

• Douglas

• ePrice

• FNAC Darty Offers

• fonQ

• Galeries LaFayette

• Home24

• INNO

• Kruidvat

• La Redoute

• Le BHV Marais

• Leen Bakker

• Leroy Merlin

• Maisons du Monde

• Manor

• ManoMano

• MediaMarkt

• Miravia

• Obelink

• Otto

• PcComponentes

• Praxis

• Showroomprive

• Sprinter

• Vtwonen

• Worten