# Orders page navigation

### All orders

<figure><img src="/files/TXywUrG2MXDB669BA5OK" alt=""><figcaption></figcaption></figure>

The **All orders** tab displays all current and past orders from a certain point. You can see it as your command center for tracking the flow of orders from marketplaces to your eCommerce platform.

#### Filters and actions

* **Errors:** Click **Review failed orders** to automatically filter orders with outstanding errors.
* **Resend all failed orders:** Click it to automatically resend all failed orders. [Learn more](https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order)&#x20;
* **Download as CSV:** Click to export your orders into a CSV file based on your selected date range.

{% hint style="info" %}
**Note:** When a customer orders multiple items, each item will appear in a separate row in the CSV file.
{% endhint %}

<table data-header-hidden="false" data-header-sticky><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Channel</td><td>The marketplace the order was purchased from</td></tr><tr><td>Channel ID</td><td>The ID of the order as provided by the marketplace</td></tr><tr><td>Platform ID</td><td>The ID of the order as provided by your eCommerce platform</td></tr><tr><td>Country</td><td>The country the order was purchased from</td></tr><tr><td>First name</td><td>The first name of the buyer</td></tr><tr><td>Last name</td><td>The last name of the buyer</td></tr><tr><td>Paid</td><td>Whether payment was received for this order</td></tr><tr><td>Shipped*</td><td>Whether the order is shipped or not</td></tr><tr><td>Created</td><td>The date the order was placed</td></tr><tr><td>Status</td><td><p>Whether the order was successful or not</p><ul><li>[caution sign]: There are pending errors</li><li>[tick sign]: The order was processed successfully</li></ul></td></tr></tbody></table>

<details>

<summary>*Shipped statuses</summary>

* Shipped
* Not shipped
* Manual
* Canceled
* Waiting
* Awaiting confirmation
* Cancellation request
* Partial
* Pending cancellation
* Pending shipment

</details>

### Product returns

The Product returns tab tracks all current and past returns.&#x20;

{% hint style="info" %}
**Note:** Return synchronization availability depends on your eCommerce platform and the specific marketplace.
{% endhint %}

**Return status definitions**

* **New:** Channable recently imported this return and is waiting for a status update
* **Accepted:** You processed the return and refunded the customer.
* **Rejected:** You didn’t receive or don’t accept the return and don’t issue a refund.
* **Repaired:** You fixed the item and returned it to the customer without a refund.
* **Keeps:** The customer is allowed to keep the item and receives a refund.
* **Exchanged:** You sent a replacement item instead of a refund.
* **Cancelled:** You cancelled the return request, with no refund.
* **Manual:** The return needs to be managed directly in your platform

### Product updates

This tab provides a log of stock changes triggered by orders. You can use it to confirm whether Channable is making the right changes to your inventory.

**How stock updates work**

When a marketplace order is placed, Channable immediately instructs your webshop to lower the stock for that item. It then updates the marketplace to prevent overselling.

**Important: Understanding the "Stock Gap"**&#x20;

You may notice that the stock level in this tab is different from the stock level in **Items**.

* **Product Updates Tab**: Shows real-time, "live" stock adjusted by recent orders.
* **Items**: Shows the stock level from your **last import run**. The Items tab will catch up to the Product Updates tab the next time your webshop import runs.

#### Update times per marketplace

{% tabs %}
{% tab title="Real time" %}

* Allegro
* Beslist
* Bol
* Kaufland
* Rakuten
* Walmart
  {% endtab %}

{% tab title="Every 5 minutes" %}

* Amazon
* Cdiscount
* eBay
* Fruugo
* Mirakl marketplaces
* Miravia
* Spartoo
* TikTok Shop
* Veepee
* Wayfair
  {% endtab %}

{% tab title="Every minute" %}
Zalando
{% endtab %}
{% endtabs %}

<details>

<summary><strong>All Mirakl marketplaces</strong></summary>

* ANWB
* Bricoman
* But
* Carrefour France
* Carrefour Spain
* Conforama
* Conrad
* Debenhams
* Decathlon
* Douglas
* ePrice
* FNAC Darty Offers
* fonQ
* Galeries LaFayette
* Home24
* INNO
* Kruidvat
* La Redoute
* Le BHV Marais
* Leen Bakker
* Leroy Merlin
* Maisons du Monde
* Manor
* ManoMano
* MediaMarkt
* Miravia
* Obelink
* Otto
* PcComponentes
* Praxis
* Showroomprive
* Sprinter
* Vtwonen
* Worten

</details>


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