Fulfilled by Marketplace

Learn how Channable imports orders that are stored and shipped by the marketplace itself.)

Channable currently supports fulfillment by marketplaces for Amazon, bol, CDiscount, FNAC Darty Offers, Zalando, and all Mirakl-based channels.

What is Fulfilled by Marketplace?

When you list on a marketplace and receive an order from a customer, you can fulfill the order in one of two ways:

• Merchant Fulfillment Network: You, the seller, ship the order to the customer.
• Fulfilled by marketplace: You store your items (or part of your items) stock at the marketplace’s warehouse. Whenever a product is ordered, the marketplace handles the delivery.

How Channable processes marketplace fulfilled orders

When a marketplace fulfilled order happens, the marketplace has already handled the shipping. Channable's job is to inform your eCommerce platform so your accounting and inventory stay updated.

For Shopify, Magento, Shopware 6, Lightspeed, and Lightspeed eSeries

Channable creates the order in your eCommerce platform and automatically sets the status to "Shipped." No manual action is required from you.

For all other platforms

Channable creates the order in your eCommerce platform with an "Open" status and attaches a Suffix (like 12345-AFN) to the marketplace order number.

• This suffix helps you identify that you should not ship this item.
• You may need to manually close these orders in your eCommerce platform depending on your internal workflow.

Important: If you don’t create a fulfilled by marketplace order connection, fulfilled by marketplace orders will not be imported into Channable by default.

Marketplace naming

Different marketplaces use different names for their fulfillment services. Channable supports the following:

Marketplace	Name	Suffix
Allegro	Allegro	-FBA
Amazon	AFN (Amazon Fulfillment Network / FBA)	-AFN
Bol	FBB (Fulfillment by bol)	-VVB
CDiscount	FBC (Fulfillment by CDiscount)	-FBC
FNAC Darty Offers	Fulfilled by Fnac /Darty	-FBF
Kaufland	Kaufland fulfilled	-FBK
Walmart	WFS (Walmart Fulfillment Services)	-WFS
Zalando	FBZ (Fulfilment by Zalando)	-FBZ
Mirakl channels	3rd party fulfilled	-fulfillment_center_code

Stock updates

Channable does not send stock updates to the marketplace for Fulfilled by Marketplace items, since the marketplace already knows how many items are in their warehouse.

When Channable creates an open Fulfilled by Marketplaceorder in your eCommerce platform, if it’s manually set to Shipped, your eCommerce platform might wrongly decrease the stock quantity. If you share stock between your warehouse and the marketplace, make sure your eCommerce platform accounts for that.

For more information on how your eCommerce platform processes stock updates, contact their customer service team.

Tip: To avoid unexpected stock or shipping behavior, we recommend double-checking how your eCommerce platform processes Fulfilled by Marketplace orders by creating a test order before activating your connection.

How to set up an FBM-order connection

Setting up an FBM-order connection is done similar to a regular connection.

1

Navigate to the order setup page

Go to Setup > Setup orders.

2

Create a new order setup

Click on +Setup orders.

3

Choose the platform connection

Next, choose the connection for the platform you want this order connection with. If a connection isn't made yet, you can create a new one by clicking Add a new connection.

4

Label and country

Give the order connection a clear label and select the right country if necessary.

5

Select fulfillment type

In the fulfillment dropdown menu choose the right option that indicates the fulfillment by marketplace:

• Amazon: Amazon Fulfillment Network
• Bol.com: Fulfillment by Bol.com
• Zalando: Fulfillment by Zalando
• CDiscount: Fulfillment by CDiscount
• Fnac: 3rd party fulfilled
• Blokker Connect: 3rd party fulfilled
• Decathlon: 3rd party fulfilled
• Carrefour Spain: 3rd party fulfilled
• FonQ: 3rd party fulfilled
• MediaMarkt: 3rd party fulfilled
• Manor: 3rd party fulfilled
• Leen Bakker: 3rd party fulfilled
• Darty: 3rd party fulfilled
• Conforama: 3rd party fulfilled
• PcComponentes: 3rd party fulfilled
• ePrice: 3rd party fulfilled