Order returns

Learn how order returns work for order connections in Channable.

Order returns is a default feature you can disable or re-enable in your advanced order connection settings to allow Channable to receive and send order return information for compatible eCommerce platforms and marketplaces.

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Platforms supporting order returns

eCommerce platform
Channable API
BigCommerce
Lightspeed
Magento
Mijnwebwinkel
Shopify

Marketplaces supporting order returns

Marketplace	Notes
Amazon	Fulfilled by Amazon (FBA) returns are not supported.
ANWB
bol
But
Carrefour Spain
Carrefour France
Conforama
Conrad	A return address in Mirakl is required.
Debenhams
Decathlon
Douglas
eBay
ePrice
fonQ
Fruugo
Galaxus	Marketplace Program only.
Galeries LaFayette
Home24
Hornbach
INNO
Kaufland
Kruidvat
La Redoute
Le BHV Marais
Leen Bakker
Leroy Merlin, Bricoman
Maisons du Monde
Manor
Maxeda, Praxis/Brico
MediaMarkt
Miravia
Nextail
Nocibe
Obelink
OTTO	Requires additional setup.
PcComponentes
Showroomprive
Sprinter
TikTok Shop
ToBeDressed
Vtwonen
Walmart
Worten
Zalando	Requires manual action. Channable doesn't receive return requests or return updates from Zalando, as Zalando notifies you of return requests directly. To notify Zalando of return decisions, you can accept or reject the return in Channable.

How order returns work

1) Customer requests a return on the marketplace

• Customer requests a return
• Channable detects the request and displays it in the Orders > Product returns overview.
• Channable creates a return request in your eCommerce platform's backend, including details like address and invoice number.

2) Your webshop → Channable (shipping info + status)

• You fulfill the return request in your back office and assign it a status.

Common status options:

• Accept: You processed the return and refunded the customer.
• Reject: You didn’t receive or don’t accept the return and don’t issue a refund.

Additional status options (marketplace & eCommerce platform dependent)

• Repair: You fixed the item and returned it to the customer without a refund.
• Exchange: You sent a replacement item instead of a refund.
• Keep: The customer is allowed to keep the item and receives a refund.
• Cancel: You cancelled the return request, with no refund.

You don’t need to update the return status for bol FBB orders, as bol handles the return process. Returns will appear as Accepted in your eCommerce platform.

3) Channable → Marketplace (close the order)

• Channable checks the return status every hour
• Channable updates the return status in the Product returns overview
• Once a status is set, Channable will relay that information back to the marketplace, who will use it to inform their customer of the outcome.

Rate limits

Marketplaces may limit how many requests we can send in a short period of time. If you receive many returns at once, we might not be able to retrieve and update every return immediately.

To prevent delays and disruptions, process returns as soon as possible in your eCommerce platform.