Test orders and test returns

This article explains how to test whether Channable can send and receive order information from your eCommerce platform.

When setting up an order connection in Channable, you can see whether it’s correctly receiving orders and returning information by sending a test order or test return.

In this guide, we’ll explain how to send standard or customized test orders and test returns.

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Before you start

You’ll need

• An order connection

• Product IDs to send that match the IDs in your eCommerce platform

• At least 1 piece of stock for each item you want to test

• The item(s) you want to test imported in your Channable account

Good to know

• This process only tests the connection between Channable and your eCommerce platform. It does not test the connection between Channable and marketplace channels.

• You can’t test the shipping method because it’s not a real order

1

Create a test order/test return

1. Go to Setup > Order connections.

2. Click Settings in the order connection you want to test.

3. Click Test order/Test return.

2

Set up your test order

You can either send a standard test order, or a customized test order.

Standard test order

A standard test order tests your order using the minimum amount of information needed - the Product Item ID for the item(s) you want to send, and the country you’re ‘sending’ the order to.

Customized test order

In addition to the item ID and country, a customized test order makes use of additional details like customer, pricing, billing, shipping, and product information.

3

Send your test order

1. Once you’re finished setting up your order, click Send test order.

2. Go to Orders.

3. If the test was successful, the test order should appear on the All orders page.

4. Check your eCommerce platform for your test order (often the orders overview page).

Important: Make sure you don't process the test order!