# Test orders and test returns

When setting up an order connection in Channable, you can see whether it’s correctly receiving orders and returning information by sending a test order or test return.

In this guide, we’ll explain how to send standard or customized test orders and test returns.

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### <i class="fa-memo-circle-check">:memo-circle-check:</i> Before you start

**You’ll need**

* An order connection
* Product IDs to send that match the IDs in your eCommerce platform
* At least 1 piece of stock for each item you want to test
* The item(s) you want to test imported in your Channable account

**Good to know**

* This process only tests the connection between Channable and your eCommerce platform. It does not test the connection between Channable and marketplace channels.
* You can’t test the shipping method because it’s not a real order

{% stepper %}
{% step %}

### Create a test order/test return

1. Go to **Setup > Order connections**.
2. Click **Settings** in the order connection you want to test.
3. Click **Test order/Test return**.
   {% endstep %}

{% step %}

### Set up your test order

You can either send a standard test order, or a customized test order.

**Standard test order**

A standard test order tests your order using the minimum amount of information needed - the Product Item ID for the item(s) you want to send, and the country you’re ‘sending’ the order to.

**Customized test order**

In addition to the item ID and country, a customized test order makes use of additional details like customer, pricing, billing, shipping, and product information.
{% endstep %}

{% step %}

### Send your test order

1. Once you’re finished setting up your order, click **Send test order**.
2. Go to **Orders**.
3. If the test was successful, the test order should appear on the **All orders** page.
4. Check your eCommerce platform for your test order (often the orders overview page).
   {% endstep %}
   {% endstepper %}

{% hint style="warning" %}
**Important:** Make sure you don't process the test order!
{% endhint %}


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