Transporters

Learn how to configure default transporters and transporter mapping for your order connections.

Configuring your transport settings ensures Channable sends the right tracking and transporter details per order back to the marketplace.

Default transporter vs. transporter mapping

In Channable, you must select a transporter manually in the Default transporter field. Channable does not automatically detect the transporter from the tracking code.

Default transporter

Set a Default transporter if you ship all orders with the same transporter.

• Channable applies the default transporter to all orders, across all order connections.

• You only need transporter mapping if you want Channable to pick different transporters automatically.

Transporter mapping

Add transporter mapping when you ship with multiple transporters.

Transporter mapping lets you create rules so Channable selects the correct transporter based on your tracking code (or other criteria).

• If a tracking code matches a mapping rule, Channable applies the transporter you configured for that rule.

• If no mapping rules match, Channable falls back to the default transporter.

Example

If a tracking code ends with '3345', you can map it to DHL Express. Otherwise, Channable uses DHL.

Using the Remove Value checkbox

The Remove Value checkbox is available in transporter mapping rules. If checked, the specified input value will be removed from the tracking code before sending it to the marketplace. This feature is useful if you use different transporters for different marketplaces but have similar tracking code formats.

For example, you could add a custom string to the tracking code to identify the transporter, which will then be removed before sending it to the marketplace.

Configuring PostNL letter post

If you use PostNL letter post as the transporter for orders without a tracking code (T&T), please take into account the following:

1

Select the transporter

Ensure you select "Letter post" as the transporter, not "PostNL letter".

2

Set the default transporter

Set the Default Transporter to "Letter post". Do not create a transporter mapping rule along the lines of 'If tracking starts with [empty value]'.

Commonly used transporters

Below is an example of commonly used transporters and their typical T&T code prefixes, which may help you when configuring transporter mappings:

Transporter	T&T Codes Usually Start With
PostNL	3S
DHL	3S, JVGL
UPS	1ZE

Important: Make sure you verify what values the T&T codes start with in your eCommerce platform.