> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders.md).

# Troubleshooting orders

Find solutions for common order connection issues, failed orders, and missing marketplace orders.

Use this section to fix common order connection issues after setup.

Open the article that matches the problem you need to solve.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-pause">:pause:</i></td><td><strong>How to pause or remove an order connection</strong><br>Deactivate an order connection temporarily or delete it permanently.</td><td><a href="/list-advertise/orders/troubleshooting-orders/how-to-pause-or-remove-an-order-connection.md">How to pause or remove an order connection</a></td></tr><tr><td><i class="fa-arrow-rotate-right">:arrow-rotate-right:</i></td><td><strong>How to fix/resend a failed order</strong><br>Review failed orders, resend them, or handle them manually.</td><td><a href="/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order.md">How to fix/resend a failed order</a></td></tr><tr><td><i class="fa-comment-lines">:comment-lines:</i></td><td><strong>Frequently Asked Questions (Orders)</strong><br>Find quick answers about tracking, exports, and platform-specific issues.</td><td><a href="/list-advertise/orders/troubleshooting-orders/frequently-asked-questions-orders.md">Frequently Asked Questions (Orders)</a></td></tr><tr><td><i class="fa-magnifying-glass">:magnifying-glass:</i></td><td><strong>My order connection is not retrieving (some) orders</strong><br>Check connection, timing, and API issues when orders are missing.</td><td><a href="/list-advertise/orders/troubleshooting-orders/my-order-connection-is-not-retrieving-some-orders.md">My order connection is not retrieving (some) orders</a></td></tr></tbody></table>


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