Troubleshooting orders

Find solutions for common order connection issues, failed orders, and missing marketplace orders.

Use this section to fix common order connection issues after setup.

Open the article that matches the problem you need to solve.

How to pause or remove an order connection Deactivate an order connection temporarily or delete it permanently.

How to fix/resend a failed order Review failed orders, resend them, or handle them manually.

Frequently Asked Questions (Orders) Find quick answers about tracking, exports, and platform-specific issues.

My order connection is not retrieving (some) orders Check connection, timing, and API issues when orders are missing.