> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders.md).

# Troubleshooting orders

Use this section to fix common order connection issues after setup.

Open the article that matches the problem you need to solve.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-pause">:pause:</i></td><td><strong>How to pause or remove an order connection</strong><br>Deactivate an order connection temporarily or delete it permanently.</td><td><a href="/spaces/F8GepmoSonQRG6RnHOxJ/pages/9583dd64bad95789e08b679414c6a0a97ef88f76">/spaces/F8GepmoSonQRG6RnHOxJ/pages/9583dd64bad95789e08b679414c6a0a97ef88f76</a></td></tr><tr><td><i class="fa-arrow-rotate-right">:arrow-rotate-right:</i></td><td><strong>How to fix/resend a failed order</strong><br>Review failed orders, resend them, or handle them manually.</td><td><a href="/spaces/F8GepmoSonQRG6RnHOxJ/pages/52ee5fa8c90eb51bbe72fdb3914c96481a10e6e6">/spaces/F8GepmoSonQRG6RnHOxJ/pages/52ee5fa8c90eb51bbe72fdb3914c96481a10e6e6</a></td></tr><tr><td><i class="fa-comment-lines">:comment-lines:</i></td><td><strong>Frequently Asked Questions (Orders)</strong><br>Find quick answers about tracking, exports, and platform-specific issues.</td><td><a href="/spaces/F8GepmoSonQRG6RnHOxJ/pages/pAOPJYBf1UusLQhngnMk">/spaces/F8GepmoSonQRG6RnHOxJ/pages/pAOPJYBf1UusLQhngnMk</a></td></tr><tr><td><i class="fa-magnifying-glass">:magnifying-glass:</i></td><td><strong>My order connection is not retrieving (some) orders</strong><br>Check connection, timing, and API issues when orders are missing.</td><td><a href="/spaces/F8GepmoSonQRG6RnHOxJ/pages/6301750e8c7893e33ee9b4413883ac0d1c8fef3d">/spaces/F8GepmoSonQRG6RnHOxJ/pages/6301750e8c7893e33ee9b4413883ac0d1c8fef3d</a></td></tr></tbody></table>


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