How do I find information about the performance of the repricer?
The repricer is a complex product that can be difficult to understand. In this article, you will find where you can find the answers to some frequently asked questions about the behavior and performance of the repricer.
Which products lost the buy box?
There is an option to filter on 'Products that lost the buy box' when going to the dashboard of all items in the repricer. This filter will show all products that lost the buy box during the last 7 days and still don’t have it. You can find this filter by following the steps below.
Via the repricer dashboard — if you want to know about one API
Dashboard steps
In the left navigation bar, go to 'Dashboard' and select 'Dashboard repricer'.
In the 'Repricer statistics' section, you find the list of all APIs with an active repricer.
By using the 'Items' button, you're taken to the overview of all items in that repricer.
In the top right, you can find the filters, select ‘Products that lost the buy box’.
You will now see all products that lost the buy box in the past 7 days and still don't have it
Via the repricer rules — if you want to know for a specific repricer rule
How well is the repricer performing?
To get an overview of the performance of the repricer we offer several statistics graphs and downloads. The starting point to finding all this information is the repricer dashboard ('Dashboard > Dashboard repricer' in the left bar).
More information on the specific data available in the tool can be found in this article: Repricer performance: Dashboards, Events, statistics and filters
Information about exporting performance data: Exporting Repricer performance data
Which products don't have the buy box?
Via the repricer dashboard — if you want to know about one API
Dashboard steps
In the left navigation bar, go to 'Dashboard' and select 'Dashboard repricer'.
In the 'Repricer statistics' section, you find the list of all APIs with an active repricer.
Use the 'items' button to view all items included in that repricer.
In the top right, you can find filters, select ‘Products without the buy box’.
You will now see all products that don't have the buy box.
Via the repricer rules — if you want to know for a specific reprice rule
Why does this product not have the buy box?
Which product has the buy box is determined by many factors controlled by the marketplace. More information can be found here: The Amazon Repricer and The Bol.com Repricer.
We can’t give you the exact reason why a product doesn’t have the buy box, but we provide contextual information to better understand the buy box status.
On the product page of a product included in the repricer you can find the current reprice settings, competitors, and the recent events that happened to that product. Clicking on an event shows more details about that event, such as the competitors and settings at the time of the event.
Why did the repricer make a price change?
Each price update is determined by a number of factors not all within our control. To help you understand why the repricer made a price update, we provide the necessary information:
The competitors at the time of the price update
The reprice settings at the time of the price update
The reason the repricer made that update
You can find this information when clicking on a price update event on the product page or in the results tab of the API.
Is the repricer making updates?
You can see if the repricer is actively repricing by looking at the latest updates of the repricer. You can find those in the results tab of the API the repricer is activated for.
If there are no events, you might need to activate the repricer first via the API settings.
If this repricer is active, it can take up to a few hours before it starts making price updates.
If it’s still not doing any updates after a few hours, there might be something going wrong. Please contact support in that case.
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