> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/manage-improve-product-data/insights/channable-analytics/analytics-troubleshooting.md).

# Analytics troubleshooting

Use these guides when Analytics or Insights data is missing or differs from Google data.

### Resolve connection and import issues

* [Fix a failed Analytics download](/manage-improve-product-data/insights/channable-analytics/analytics-troubleshooting/fixing-a-failed-analytics-download-error.md) if Channable shows a `failed API` error.
* [Set up Google Analytics in Channable](/manage-improve-product-data/insights/channable-analytics/set-up-google-analytics-in-channable.md) if you need to reconnect or create a connection.
* [Delete your Google Analytics connection](/manage-improve-product-data/insights/channable-analytics/analytics-troubleshooting/delete-google-analytics-connection.md) before replacing an existing connection.

### Compare data

* [Understand data mismatches in Google Ads](/manage-improve-product-data/insights/insights-troubleshooting/understanding-data-mismatches-between-insights-and-google-ads.md) when Insights and Google Ads totals differ.
* [Verify Insights data with Google Ads](/manage-improve-product-data/insights/insights-troubleshooting/verify-insights-data-with-google-ads.md) to build a matching Google Ads report.
* [Verify Analytics data with Google Analytics](/manage-improve-product-data/insights/channable-analytics/analytics-troubleshooting/verify-analytics-data-with-google-analytics.md) when Analytics metrics do not match.

### Get support

If data is still missing after checking the relevant guide, contact [Support](https://www.channable.com/contact). Include the affected dashboard, date range, and screenshots of the applied filters.


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