Why is my Insights dashboard empty?

Fix empty Google Ads Insights dashboards by matching your product IDs.

An empty Google Ads Insights dashboard often means the product IDs in Channable don't match Google Shopping.

Why items don't appear

Insights matches Google Ads performance data to items by their IDs. If the Channel Unique ID differs from the ID sent to Google Shopping, Insights cannot show those items.

Fix the ID mismatch

1. Compare an item ID in Channable with its ID in Google Merchant Center.
2. If the IDs differ, create an import rule that copies or transforms your item ID to match the Google Shopping ID. Import rules apply before Insights uses your product data.
3. In your Insights dashboard settings, select the matching field for Channel Unique ID.
4. Run your import, and then check the dashboard again.

If the IDs already match, confirm you selected the correct field for Channel Unique ID.

Learn more about Insights for Google Ads and Import rules in Channable.