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How can I download my orders and order returns as CSV?

General information about the CSV

You can download orders and order returns as CSV. The CSV will contain all the orders that have been picked up by the order connections that have been setup in your Channable project. For each project in your Channable account you can download a separate CSV.

Note I: After 90 days the orderdata is anonymized and instead of information you will see a # sign in the CSV. However, there are exceptions. Amazon orders are anonymized after 30 days and Zalando orders after 110 days. 
Note II: When a customer orders multiple products, each product will appear in a separate row in the CSV.

Downloading the CSV

In your Channable project, navigate to Orders > Processed orders. In this overview you can click on the "Download as CSV" button to download your orders and order returns. You can also change the time span for which you want to download your data. As a default the orders of the last month are shown and download.

Orders.png

Opening the CSV in Excel

The easiest way to correctly open the CSV file in Excel is by importing it as data. You can find how to import data from TXT/CSV files in this Microsoft help center article. In this article, navigate to “Import a text file by connecting to it” and select the Office version you are using. Follow the steps in the article to open the CSV file.