Importing products from Shopware 6 via our app

Step 1: Download the app

In order to connect Shopware 6 to Channable, you need to download the "Channable" app from the Shopware store. You can find the download here. The app can be installed in two ways: via the Shopware administration or Composer.

Installation via Shopware administration

• Log in to your Shopware 6 administrator panel.
• Navigate to Extensions > Store
• Search for "Channable", and select the "Channable Integration" app.
• Click "Add extension"
• Follow the steps in the installation wizard.
• Navigate to Extensions > My extensions and click "Install" for the Channable app.

Installation via Composer

• On store.shopware.com, search for the "Channable Integration" app
• Add the app to the cart and proceed to checkout
• Make sure to select your shop's domain on the checkout page.
• Click "Complete payment" to finish setting up the license. Since the app is free to install, nothing will be charged.
• Go to account.shopware.com and log in.
• In the "Merchant" section of your account, navigate to "Shops" and select the correct shop
• Scroll down to the "License list" and click on "Channable Integration"
• Click on the "Install via Composer" button.

A pop-up opens with further instructions. Follow these to complete the installation.

Step 2: Connect with Channable

After installing the app in your Shopware backend, activate the app, and navigate to Settings > Connect to Channable:

Press the "Connect to Channable" button. You will now be redirected to Channable, where you need to click on "Add connection" to create the connection with Shopware 6:

After adding the connection, make sure to select a sales channel from the dropdown and click "Save":

Step 3: Import your products from Shopware

Now that the connection with Shopware 6 is successfully made, you can select the Shopware connection when adding an import to your project in Channable. Go to "Setup > Setup Import". Select the Shopware connection:

Make sure you select the correct language for your import from the dropdown under "Choose language" and click "Save". 

You will now be directed to the mapping. At the bottom, click on "Save & import" and your items will start importing from Shopware!

Add another Shopware Connection

To add a connection to another sales channel, you can simply start the process again at step 2 - by clicking the "Connect to Channable" button again in your Shopware backend.

Troubleshooting

• Error: Connection with your eCommerce platform expired.
  
  To solve this error, you need to uninstall the Channable app from your Shopware backend:

  

  Then install the app again follow this guide from step 2.  Make sure to finish this process within 24 hours after installing the app, to prevent the connection from expiring.
  
  

• Error: There is no sales channel selected in the Shopware connection.
  
  Go to "[Your company name] on the upper right corner > Connections" where you can see the connection you want to use for the import. Click on "Edit". Here, make sure to select a sales channel in the dropdown menu and click "Save". You can now continue with step 3 and add a new import.
  
  
• The link field for my product contains an incorrect URL.
  
  We build these links by retrieving information from your Shopware backend. The domain for each URL is retrieved from the sales channel settings, so make sure these settings are filled in correctly:
  
  
• I have a custom field that contains an image, but I only get an ID instead of an image link.
  
  Retrieving the URL instead of the ID will put additional strain on your server as we’re doing one additional request per product. Therefore, we only want to do this when it’s necessary. If you want us to activate the feature that turns these IDs into URLs, you can contact Channable Technical Support.