Solving 'Unsupported country for CSS program’ issue

If you encounter the Unsupported country for CSS program error while using Channable’s CSS, it almost always means your Merchant Center is set to a country outside the 21 supported regions in the EU.

This issue arises when switching to a Google CSS partner while being active in countries outside the CSS program.

How to solve the issue:

1. Create a new Merchant Center account here. This account must be created with a Gmail account that is not connected to the Merchant Center. If you don't have an account, you can create a new Google account.

2. Claim the same URL and Google CSS, to access the CSS Dashboard. It is not necessary to include any products in it, you only have to claim the URL.

3. Within your CSS Dashboard in your new shell account (click the cog wheel and then “Comparison Shopping Services”), ensure your CSS partner is set for both EU and non-EU countries. Look for the "Selected for placing products outside of Europe" option and enable it, if it's not already active.

If you are experiencing ongoing issues, contact our support team. We're here to ensure your products are correctly listed in all markets.