After running your channel and submitting your products to Amazon, errors can appear in your data. Most of these errors can be resolved by applying rules.
In this article, we explain common errors when setting up your Amazon channel and resources to solve them.
Before you start
Good to know
Feedback: This page shows all current errors related to your listing based on the previous runs of your API. These errors may result from:
- Manual data entry on Amazon
- Another third-party tool
- A previous run of your API in Channable.
Understand the error types:
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Errors: Indicates an issue occurred which prevented the submission from processing. (e.g. a validation error.)
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Submission errors: Submission errors happen when Amazon encounters issues processing your product data after you send your listings.
Important: If one of your products has a submission error, it can have a cascading effect and prevent other products from processing. Because of this, prioritize fixing submission errors before addressing other errors.
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Listing errors: Listing state errors are additional errors we request from Amazon to make sure you have all the information you need to go live and optimize your listing. Because we pull all possible errors, some listing state errors aren’t relevant to and can't be resolved within Channable.
Note: If you notice a product with a listing error is updating as it should on Amazon, you can ignore the error, but fixing listing state errors can improve your listing quality.
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Submission errors: Submission errors happen when Amazon encounters issues processing your product data after you send your listings.
- WARNING: Indicates an issue occurred that should be reviewed but hasn't prevented the submission from processing.
Solve in Channable
Error 8560: Mandatory data is missing
Error solution:
Error message | Common causes | Solution |
Invalid Values in Inventory Template |
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Missing Required Fields in Inventory Template | Required fields are not mapped in your template |
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Product ID Doesn't Match Any ASINs | Incorrect product ID or a new product ID that's absent in Amazon's catalog |
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GTIN Exemption | Attempting to submit products without UPC/EAN/GTIN/JAN due to expired exemptions | Reapply for GTIN exemptions via the "Apply for GTIN exemption" option in the Seller Central dashboard. Once exemptions are approved, resubmit your file |
For a more specific overview of what is exactly causing this error with your items, navigate to Seller Central, there you can download the processing report from Amazon to identify it. For more information on how to download this report, check out this article.
Error 8541: EAN conflicts with Amazon's ASIN
This error occurs when the product ID (UPC, EAN, JAN, ISBN, ASIN etc.) appears to correspond to an existing ASIN (Amazon Standard Identification Number), but some submitted information does not match the product information that is already on Amazon.
Solution:
Step 1: Download a spreadsheet of your product ASINs from Amazon
- On the Feedback page of [your Amazon channel], note the products with the error and their product IDs.
- In your Amazon Seller Central account, find and note the ASIN for those products:
- In the Catalogue section, select Add Products via Upload and click Download blank template.
- In List products already in Amazon’s catalogue, click Get Listing Loader.
- For Spreadsheet language, select the language and marketplace (Amazon country) you’re selling your products in.
- In the text box, copy and paste the product IDs (EAN, UPC or GTIN) that have the error You can search up to 500 IDs at a time.
- Click Generate spreadsheet. This may take a few minutes to download.
- Open the spreadsheet and click on Template tab ('Sjabloon' in Dutch)
- Check the green F column to view the product’s ASIN number.
- Download the spreadsheet.
- Upload the spreadsheet into Google sheets. In your sheet, go to the Template tab.
- Copy the Merchant Suggested ASIN column and Your Search Term column.
- Create a new Google spreadsheet and paste the columns you copied. Delete the row with Amazon’s example values (e.g. BXXXXXXXXX in Your Search Term, B007KQBXN0 in Merchant Suggested ASIN).
- Click on the spreadsheet title and give it a descriptive name (e.g. ‘Amazon ASINs)
- Go to File > Share > Publish to web and click Publish. Copy the link, as you will need it in the next step.
Step 2: Import the spreadsheet in Channable
- Back in Channable, go to Setup step, click Combine imports and select Google Sheets.
- For Name, give your sheet a descriptive name (e.g. Amazon ASINs)
- For Google spreadsheet URL, paste the link you copied earlier.
- Import your Google spreadsheet.
- Click Start import. Two new fields should appear called ‘Merchant Suggested ASIN’ and ‘Your Search Term’.
- Map Your Search Term to the field containing your product IDs (EAN, GTIN or UPC).
- For Merge type, choose Combine on field and combine on the same field containing your product IDs (EAN, GTIN or UPC).
- Click Save & Import.
Step 3: Adjust your Channel
- Open [your Amazon channel] and go to the Settings step.
- Change your Listing requirement level to Offer only.
- Click Save.
- Go to the Build step. In the Shared attributes tab, at Merchant Suggested ASIN, select the field containing your product ASINs that you imported (e.g. merchant_suggested_asin)
- Click Save.
Step 4: Re-run and check your channel
- Go to the Result step and click Run now.
- Go to the Feedback tab to check if the error is fixed. If everything went well, you shouldn’t see any more 8541 errors.
If you're still encountering issues after attempting the steps above, contact our Support team for help.
Error 18076: This product has other listing limitations
Amazon has restricted or set limitations on your product listings. This prevents your listings from being listed, updated, or correctly displayed.
Common causes:
- Regulatory Compliance: The product does not meet Amazon's required regulations for listing.
- Category Restrictions: The product falls under a restricted category that requires approval or additional details.
- Brand Restrictions: The product belongs to a brand with specific listing requirements or limitations on Amazon.
- Previous Compliance Issues: The product has a history of compliance violations, recalls, or safety concerns.
- Incomplete or Incorrect Listing Information: The listing is missing required details or contains inaccurate information.
Solution:
- Review Amazon’s listing guidelines: Check Amazon’s listing requirements for your product’s category, brand, and applicable regulations, and identify any specific restrictions that could apply.
- Review your information: Review Amazon notifications, compliance concerns, recalls or regulatory requirements for your products that may be affecting your listing.
- Gather necessary documentation: Make sure you have the paperwork required to sell your products (e.g. safety certifications, compliance docs). If your products are from restricted categories, you’ll need to obtain approval to sell them.
- Update your listings: Correct any missing or inaccurate information, and ensure your product details meet Amazon’s guidelines.
- Contact the brand owner or the relevant regulatory authority
If the issue persists, contact Amazon for support.
Error 8542: EAN conflicts with multiple Amazon ASINs
Description:
This error occurs when the product ID (UPC, EAN, JAN, ISBN, ASIN etc.) appears to correspond to an existing ASIN (Amazon Standard Identification Number), but some of the submitted information doesn't match the product information already on Amazon.
Solution:
Step 1: Download a spreadsheet of your product ASINs from Amazon
- On the Feedback page of [your Amazon channel], note the products with the error and their product IDs.
- In your Amazon Seller Central account, find and note the ASIN for those products:
- In the Catalogue section, select Add Products via Upload and click Download blank template.
- In List products already in Amazon’s catalogue, click Get Listing Loader.
- For Spreadsheet language, select the language and marketplace (Amazon country) you’re selling your products in.
- In the text box, copy and paste the product IDs (EAN, UPC or GTIN) that have the error You can search up to 500 IDs at a time.
- Click Generate spreadsheet. This may take a few minutes to download.
- Open the spreadsheet and click on Template tab ('Sjabloon' in Dutch)
- Check the green F column to view the product’s ASIN number.
- Download the spreadsheet.
- Upload the spreadsheet into Google sheets. In your sheet, go to the Template tab.
- Copy the Merchant Suggested ASIN column and Your Search Term column.
- Create a new Google spreadsheet and paste the columns you copied. Delete the row with Amazon’s example values (e.g. BXXXXXXXXX in Your Search Term, B007KQBXN0 in Merchant Suggested ASIN).
- Click on the spreadsheet title and give it a descriptive name (e.g. ‘Amazon ASINs)
- Go to File > Share > Publish to web and click Publish. Copy the link, as you will need it in the next step.
Step 2: Import the spreadsheet in Channable
- Back in Channable, go to Setup step, click Combine imports and select Google Sheets.
- For Name, give your sheet a descriptive name (e.g. Amazon ASINs)
- For Google spreadsheet URL, paste the link you copied earlier.
- Import your Google spreadsheet.
- Click Start import. Two new fields should appear called ‘Merchant Suggested ASIN’ and ‘Your Search Term’.
- Map Your Search Term to the field containing your product IDs (EAN, GTIN or UPC).
- For Merge type, choose Combine on field and combine on the same field containing your product IDs (EAN, GTIN or UPC).
- Click Save & Import.
Step 3: Adjust your Channel
- Open [your Amazon channel] and go to the Settings step.
- Change your Listing requirement level to Offer only.
- Click Save.
- Go to the Build step. In the Shared attributes tab, at Merchant Suggested ASIN, select the field containing your product ASINs that you imported (e.g. merchant_suggested_asin)
- Click Save.
Step 4: Re-run and check your channel
- Go to the Result step and click Run now.
- Go to the Feedback tab to check if the error is fixed. If everything went well, you shouldn’t see any more 8541 errors.
If you're still encountering issues after attempting the steps above, contact our Support team for help.
Error 99001/99010/90057: Issues with required attributes
Description:
These errors stem from problems with a required value in attributes both in your product's category and the build step. They indicate that there is a required value needed for these attributes (or a group of attributes) that are either filled incorrectly or left blank.
These can include attribute fields like ID type, item ID, stock, price, title, description, sale-related attributes (sale price, sale start, and end dates), and attributes for parent-child product structures, if applicable.
Solution:
To address these errors, follow these steps:
- To ensure all attributes are accurately filled, first, navigate to the Attributes section within your Amazon API setup. Select your category to view all attributes. Incorrectly filled attributes will be highlighted in red. Correct any attributes marked in red by adjusting their values to align with the “Possible Values” available, which you can see upon clicking on each attribute.
- Navigate to the Build section of your API and check if all the required attributes with a (*) next to them are filled in.
For more information on which value is wrong for which attribute you can download the processing report from your Amazon Seller Central, the steps on how to do this are explained in this article.
Error 99038: Error due to invalid characters in the description
Description:
You are using at least one not allowed character in your description, in our experience most of the time this error occurs when there is an HTML that is not allowed. Not all HTML tags are valid in your Amazon descriptions, unfortunately, Amazon does not give clear indications of the allowed tags.
Solution:
To resolve this issue, consider setting up a rule within your API that either removes HTML text from your description field (should you deem it non-essential) or targets the elimination of a specific tag. You can apply the correct rules to delete or alter this text by figuring out which tags are not allowed through trial and error. This approach will enable you to successfully publish your products.
Shipping Status Not Updating: Order status remains "unshipped" on Amazon
Channable sends a shipping update to Amazon; However the order status remains as "unshipped" on Amazon. This typically occurs when the delivery service has not been properly configured in the order connection.
Solution:
For Channable to properly communicate shipping status to Amazon, you need to configure transporters for the delivery services. Amazon requires that you select a specific delivery service, such as DHL, DHL Express, or DHL ECOMMERCE INTERNATIONAL STANDARD, among others. You must verify that this delivery service is available in your Amazon Seller account and ensure that you select the corresponding service in Channable’s transporter settings. For more information how to configure the transporter settings, refer to this article.
If the desired delivery service does not appear as an option in Channable, please reach out to our technical team for support.
Channable Error: We were unauthorized to access Amazon
This error suggests that your account is facing difficulties, and Channable was not able to establish a connection with Amazon.
Solution:
Cause for the error: | Solution: |
Wrong API key or Amazon seller ID | Go to your Amazon Seller Central account to get the correct credentials or generate a new API token. |
Payment method issue | To fix payment method issues, navigate to Settings > Account Info > Payment Information. |
Subaccounts
If you have a main Amazon account with subaccounts, then all settings have to be set up separately, including the payment method.
You have to check if the account needs to be verified, you will not be notified of this in the subaccount(s).
Contact Amazon
Error 6024: Brand approval required for listing
Description:
Error 6024 occurs because Amazon mandates that sellers receive approval for listing certain brands. The approval process can involve requests for documentation, performance evaluations, and meeting other specific criteria.
Solution:
To seek approval for listing products already present in Amazon's catalog, execute the following steps:
- Sign in: Log into your Seller Central account.
- Navigate to catalog: Select 'Add Products' from the Catalog menu.
- Product search: Use the search box to find the item you wish to sell.
- Review limitations: In the search results, click on 'Show limitations' next to the desired product.
- Select condition: Choose the appropriate condition for your item.
- Apply to sell: Click on 'Apply to sell' for the item. If this option is not available, it means Amazon is not currently accepting applications to sell that specific product. Keep checking back as restrictions may change.
If the 'Apply to sell' button is absent, applications for that product are not being accepted at the moment. Selling Partner Support cannot offer further details on these restrictions.
For additional information on selling restrictions and how to apply, please refer to the Selling applications FAQ section on Amazon.
Error 8026: Unauthorized product category
Description:
One or more products in your feed were assigned to a restricted category, without the required permissions.
Solution:
You need to ask for permission from Amazon. To begin the approval process, head to your Seller Central account click on “Inventory,” “Add a product,” then search for the item you want to sell, click “Listing limitations apply,” then click “Request Approval.”
Error 8059: Listing products with Amazon Marketplace restrictions
Description:
Aside from categories, sellers may also need Amazon’s approval to list certain products. It’s also possible that Amazon has blocked your product, thinking it may be counterfeit, because it was recalled by the manufacturer, or because it’s received a high number of customer complaints.
Solution:
Contact Seller Support from your account in Seller Central to understand why those products are restricted and if it is possible for you to sell those products on Amazon.
Error 8566: SKU does not match any ASIN
Description:
If you have not yet established a sales history with Amazon, you might see this error message
SKU does not match any ASIN and the product data provided is not eligible for ASIN creation. As you increase your sales, your capacity to create new ASINs will increase. Amazon also reserves the right to temporarily remove your ability to create new ASINs and this will be evaluated every month.
Solution:
Contact Seller Support from your account in Seller Central to understand the situation and if it is possible for you to create more ASINs on Amazon. More information can be found here as well.
Error 8571: You have reached your weekly new ASIN creation limit.
Description:
This error is related to Error 8566 and you have reached the limited of the amount of ASINs you may create on Amazon.
Solution:
Wait until your reset (weekly, every Sunday) so you can create new ASINs again or contact Seller Support from your account in Seller Central to understand the situation and if it is possible for them to increase your ASIN limit. More information can be found here as well.
Error 8572: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the brand or products you are trying to list.
Description:
This error occurs when the provided product ID (ASIN, UPC, EAN, ISBN, or JAN) does not match with the brand or product. The barcode you are using doesn’t belong to the brand.
Solution:
Ensure that the product ID used for the given product matches the barcode from the brand. If you are sure you are using the right product ID or barcode, contact Seller Support from your account in Seller Central with your GS1 certification of the barcodes.
Fix yourself
Error 20000: Amazon is unable to access the product image
Description:
Error 20000 occurs when the media URL provided is not accessible publicly, either due to a timeout during the download request or an issue related to the SSL certificate. This error indicates that the specified media content, such as an image, could not be retrieved successfully from the provided URL.
Solution:
Error message for the 2000 error: | Cause: | Solution: |
SSL Exception: | SSL settings issue at the image server URL. | Adjust the SSL settings of your image server URL or consider using S3 URLs for improved reliability. |
Invalid Image URL/Content Not Found | The image URL is malformed or does not point to a valid image. | Verify the image URL to ensure it points to a valid image. Replace the current URL with a new, valid one and confirm it opens in a browser before resubmitting. |
Media Too Large | The image exceeds the maximum size limit of 50 MB. | Reduce the image size to less than 50 MB, update the URL, and resubmit |
HTTP Authorization Errors (401, 403, 404) | The image URL is unauthorized, forbidden, or not found | Delete the current URL, upload a new and valid one, verify it opens in a browser, and then resubmit. |
Throttled Image Download Request | The image server is throttling requests | Consult with your image server provider or switch to a different server like S3, then resubmit. |
Unknown Host Exception | The image URL is invalid, or client-server configuration is incorrect | Check and resubmit with a valid image URL |
Socket Timeout Error | x | Switch to a reliable image hosting server, such as S3, or attempt resubmission after waiting 15-20 minutes. Confirm the URL opens in a browser before resubmitting |
HTTP Status-Code 204: No Content | No image found at the URL | Ensure the URL points to a valid image, update accordingly, and resubmit |
Since we do not host your Amazon images on our servers, resolving this error requires action on the webshop/server side. Unfortunately, Channable is unable to assist with this issue directly.
My Error isn't listed here, what now?
You may come across an error in Channable or in your seller account that we have not listed here. We recommend consulting Amazon's comprehensive document on the matter, this document contains a lot more different types of errors that could help you solve your listing errors.
For further details, follow this link to be directed to Amazon's Seller Central, where every error code is explained.