How to solve common Amazon errors

Error description: Error 8560 is triggered by issues within the inventory template, including invalid values, missing fields, or product IDs not matching any ASINs. 

Error solution:

For a more specific overview of what is exactly causing this error with your items, navigate to Seller Central, there you can download the processing report from Amazon to identify it. For more information on how to download this report, check out this article.

Error description:

This error occurs when the product ID (UPC, EAN, JAN, ISBN, ASIN etc.) appears to correspond to an existing ASIN (Amazon Standard Identification Number), but some submitted information does not match the product information that is already on Amazon. 

Solution: 

To correct this error in Channable, you will need to change the values that don't match the values in Amazon’s catalog by implementing a rule. Or by directly importing the corrected data into Channable.

If you are certain that your data is correct, but you keep getting this error, you should contact Amazon Seller Support and report an error with the product data on Amazon.

Error description: 

Amazon has restricted or set limitations on your product listings. This prevents your listings from being listed, updated, or correctly displayed.

Common causes:

• Regulatory Compliance: The product does not meet Amazon's required regulations for listing.
• Category Restrictions: The product falls under a restricted category that requires approval or additional details.
• Brand Restrictions: The product belongs to a brand with specific listing requirements or limitations on Amazon.
• Previous Compliance Issues: The product has a history of compliance violations, recalls, or safety concerns.
• Incomplete or Incorrect Listing Information: The listing is missing required details or contains inaccurate information.

Solution:

1. Review Amazon’s listing guidelines: Check Amazon’s listing requirements for your product’s category, brand, and applicable regulations, and identify any specific restrictions that could apply.
2. Review your information:  Review Amazon notifications, compliance concerns, recalls or regulatory requirements for your products that may be affecting your listing.
3. Gather necessary documentation: Make sure you have the paperwork required to sell your products (e.g. safety certifications, compliance docs). If your products are from restricted categories, you’ll need to obtain approval to sell them.
4. Update your listings: Correct any missing or inaccurate information, and ensure your product details meet Amazon’s guidelines.
5. Contact the brand owner or the relevant regulatory authority

If the issue persists, contact Amazon for support.

Description:

This error is commonly referred to as a "multiple matching error" and occurs when your product ID (UPC, EAN, JAN, ISBN, ASIN etc.) is currently associated with two or more ASINs, but the other attributes you have provided in your inventory template (title, brand, color, size, etc.) do not match any of these ASINs. 

Solution: 

You can fix it in Channable by changing the values of the information that is not matching, with a rule, to match the values in the Amazon catalog. If you are sure that your data is correct, you should contact Amazon Seller Support and report an error with the product data on Amazon.

Description:

These errors stem from problems with a required value in attributes both in your product's category and the build step. They indicate that there is a required value needed for these attributes (or a group of attributes) that are either filled incorrectly or left blank. 

These can include attribute fields like ID type, item ID, stock, price, title, description, sale-related attributes (sale price, sale start, and end dates), and attributes for parent-child product structures, if applicable.

Solution:

To address these errors, follow these steps:

1. To ensure all attributes are accurately filled, first, navigate to the Attributes section within your Amazon API setup. Select your category to view all attributes. Incorrectly filled attributes will be highlighted in red. Correct any attributes marked in red by adjusting their values to align with the “Possible Values” available, which you can see upon clicking on each attribute.
2. Navigate to the Build section of your API and check if all the required attributes with a (*) next to them are filled in.

For more information on which value is wrong for which attribute you can download the processing report from your Amazon Seller Central, the steps on how to do this are explained in this article.

Description:

You are using at least one not allowed character in your description, in our experience most of the time this error occurs when there is an HTML that is not allowed. Not all HTML tags are valid in your Amazon descriptions, unfortunately, Amazon does not give clear indications of the allowed tags. 

Solution: 

To resolve this issue, consider setting up a rule within your API that either removes HTML text from your description field (should you deem it non-essential) or targets the elimination of a specific tag. You can apply the correct rules to delete or alter this text by figuring out which tags are not allowed through trial and error. This approach will enable you to successfully publish your products.

Description:
Channable sends a shipping update to Amazon; However the order status remains as "unshipped" on Amazon. This typically occurs when the delivery service has not been properly configured in the order connection.

Solution:
For Channable to properly communicate shipping status to Amazon, you need to configure transporters for the delivery services. Amazon requires that you select a specific delivery service, such as DHL, DHL Express, or DHL ECOMMERCE INTERNATIONAL STANDARD, among others. You must verify that this delivery service is available in your Amazon Seller account and ensure that you select the corresponding service in Channable’s transporter settings. For more information how to configure the transporter settings, refer to this article.

If the desired delivery service does not appear as an option in Channable, please reach out to our technical team for support.

Description: 

This error suggests that your account is facing difficulties, and Channable was not able to establish a connection with Amazon.

Solution: 

Subaccounts

If you have a main Amazon account with subaccounts, then all settings have to be set up separately, including the payment method.

You have to check if the account needs to be verified, you will not be notified of this in the subaccount(s).

Description:

Error 6024 occurs because Amazon mandates that sellers receive approval for listing certain brands. The approval process can involve requests for documentation, performance evaluations, and meeting other specific criteria.

Solution: 

To seek approval for listing products already present in Amazon's catalog, execute the following steps:

1. Sign in: Log into your Seller Central account.
2. Navigate to catalog: Select 'Add Products' from the Catalog menu.
3. Product search: Use the search box to find the item you wish to sell.
4. Review limitations: In the search results, click on 'Show limitations' next to the desired product.
5. Select condition: Choose the appropriate condition for your item.
6. Apply to sell: Click on 'Apply to sell' for the item. If this option is not available, it means Amazon is not currently accepting applications to sell that specific product. Keep checking back as restrictions may change.

If the 'Apply to sell' button is absent, applications for that product are not being accepted at the moment. Selling Partner Support cannot offer further details on these restrictions.

For additional information on selling restrictions and how to apply, please refer to the Selling applications FAQ section on Amazon.

 

Description:

One or more products in your feed were assigned to a restricted category, without the required permissions.

Solution:

You need to ask for permission from Amazon. To begin the approval process, head to your Seller Central account click on “Inventory,” “Add a product,” then search for the item you want to sell, click “Listing limitations apply,” then click “Request Approval.”

Description:

Aside from categories, sellers may also need Amazon’s approval to list certain products. It’s also possible that Amazon has blocked your product, thinking it may be counterfeit, because it was recalled by the manufacturer, or because it’s received a high number of customer complaints. 

Solution:

Contact Seller Support from your account in Seller Central to understand why those products are restricted and if it is possible for you to sell those products on Amazon.

Description:

If you have not yet established a sales history with Amazon, you might see this error message
SKU does not match any ASIN and the product data provided is not eligible for ASIN creation. As you increase your sales, your capacity to create new ASINs will increase. Amazon also reserves the right to temporarily remove your ability to create new ASINs and this will be evaluated every month.

Solution:

Contact Seller Support from your account in Seller Central to understand the situation and if it is possible for you to create more ASINs on Amazon. More information can be found here as well.

Description:

This error is related to Error 8566 and you have reached the limited of the amount of ASINs you may create on Amazon.

Solution: 

Wait until your reset (weekly, every Sunday) so you can create new ASINs again or contact Seller Support from your account in Seller Central to understand the situation and if it is possible for them to increase your ASIN limit. More information can be found here as well.

Description:

This error occurs when the provided product ID (ASIN, UPC, EAN, ISBN, or JAN) does not match with the brand or product. The barcode you are using doesn’t belong to the brand. 

Solution:

Ensure that the product ID used for the given product matches the barcode from the brand. If you are sure you are using the right product ID or barcode, contact Seller Support from your account in Seller Central with your GS1 certification of the barcodes.

Description:

Error 20000 occurs when the media URL provided is not accessible publicly, either due to a timeout during the download request or an issue related to the SSL certificate. This error indicates that the specified media content, such as an image, could not be retrieved successfully from the provided URL.

Solution: 

Since we do not host your Amazon images on our servers, resolving this error requires action on the webshop/server side. Unfortunately, Channable is unable to assist with this issue directly.